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Business process analysis (BPA) tools are intended primarily for use by:· Business architects, who require robust solutions aligned with enterprise architecture· Business process (BP) architects, who redesign BPs at a conceptual level, regardless of whether there would be a business process management suite (BPMS) implementation· BP analysts, who redesign processes at a more detailed level, often using a BPMSBP analysts are also responsible for coordinating the implementation of the new processes as part of BPM projects, IT development projects and package purchase acquisitions. Although these roles are increasingly being performed by staff in end-user business units, many organizations still expect IT architects and analysts to perform these roles. As with the 2008 BPA tool Magic Quadrant, in 2009 we continued to focus on BP architects and analysts as the prototypical buyers of BPA tools.BPA tools also can be used by other roles in the organization (for example, lines-of-business owners, departmental heads and operations staff). This is part of the growing use of "BPA for the masses," embedding BPA into the everyday organization. We see this trend with increased use of automated and nonautomated "as-is" process discovery and cloud-based modeling to improve communication and collaboration. Technical, solution and information architects increasingly find value in BPA for modeling and simulating services and capabilities, increasingly seeking to better understand how BPs relate to and are designed and implemented in service-oriented architectures (SOAs).Organizations are also showing increased interest in having better integration across roles through the use of integrated or best-of-breed suites of tools that support modeling for BP, object-oriented and data/database analysis and design, as well as requirements management. For example, as a best practice, organizations are defining BPs, events and workflows in BPA tools, and are bringing this information into IT modeling tools and BPMSs, where more-detailed software and data service analyses, design and development occurs.   Mentions: Orbus Software, Ultimus, Fujitsu, BusinessGenetics, Casewise, iGrafx, IBM, IDS Scheer, Lombardi, Mega, Metastorm, Microsoft, Nimbus, QPR , Software, Salamander Technologies, Savvion, Sparx Systems, Tibco   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Application performance monitoring (APM) now requires coordinated decisions across fivedistinct dimensions of functionality: end-user experience monitoring; user-defined transactionprofiling; application component discovery and modeling; application component deep-divemonitoring; and application performance management database capabilities. Enterprisesshould use the results of this Magic Quadrant to help guide vendor selection decisions andevaluate how well the vendors support the various dimensions. Because vendors rarelydemonstrate equal competency across all five dimensions, an enterprise will often need to"mix and match" offerings from different product portfolios to achieve a best-of-breed fit forits own requirements.During the past five years, IT operations management has become increasingly application-centric. While most IT operations teams still regard the management of infrastructurecomponents (virtual and real servers, networks, and storage farms) as their core competency,they have increasingly come to understand that these elements deliver value to the businessonly in the context of the applications they support, and, therefore, unless infrastructurecomponents are managed with an eye to their impact on application performance, itwill prove increasingly difficult to justify the investment and labor time associated withtraditional IT operations management. Business decision makers have, in fact, been themost enthusiastic advocates of application-centric IT operations management among largeenterprises, precisely because they have grown more appreciative of the role that IT playsin enabling the unfolding and execution of revenue or value-generating business processes,and, to them, the most important and visible element that IT delivers with regard to businessprocess execution is the predictable and effective flow of application-based transactions. Mentions: AVIcode, CA, Compuware, Fluke Networks, HP, IBM, Inetco, MQSoftware, Nastel, NetIQ, Nimsoft, Opnet, OpTier, Oracle, Precise, Progress, Quest Software  Free Download of Full Report  Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Report Date: February 2010 Enterprises should define the scope and frequency of vulnerability scanning and the integration requirements first, and then select the best mix of delivery mechanisms (software, appliance, service, mix) before evaluating vulnerability assessment (VA) products. These products focus on discovering network nodes and identifying network-level vulnerabilities. While some vendors include some capabilities for discovering application-level vulnerabilities, network VA products are not substitutes for application-level vulnerability analysis products. Enterprises that cannot devote the staff resources to regularly use network VA products should focus on service offerings.   Mentions: Beyond Security, Critical Watch, eEye, IBM, Lumension, McAfee, nCircle, Qualys, Rapid7, Saint, StillSecure, Tenable Network Security, Trustwave   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

The vendors profiled in this Magic Quadrant provide basic, standards-based wireless LAN (WLAN) connectivity from access points to an expanding number of devices using the IEEE 802.11 standards-based WLAN. Differences in WLAN architecture, product mixes (controllers and access points), and integration with existing and newer wired LAN products and services differentiate the offerings from each vendor. The market has continued to shift during the past 16 months, as reliable connectivity continues to become "table stakes" for enterprises evaluating WLAN vendors. Network services to manage, optimize or enhance applications traversing the wireless medium are becoming important differentiators.   Mentions: 3Com, HP, Aerohive, Aruba Networks, Trapeze Networks, Bluesocket, D-Link Systems, Enterasys, Siemens, Cisco, Xirrus, Meru Networks, Motorola, Ruckus Wireless   Free Download of Full Report   Topics: Competitor Research

This research provides an overview and analysis of Oracles stated plans related to the absorption of Suns identity and access management (IAM) suite components. Key Findings " The merging of two of the most complete and credible suites of IAM products will create a formidable new IAM portfolio. " Oracles "continue and converge" strategy gives existing Sun customers time to build their own future upgrade road maps and allows new customers to match Oracle functionality with practical requirements. " Oracles stated plan keeps many of its own core IAM products, although several will be augmented by Sun products that have particularly unique or innovative qualities. " Suns IAM-related open-source software projects (OpenDS and OpenSSO) continue, and they will no longer represent the state-of-the-art for each products development. " Oracles support and maintenance levels for Sun customers are reasonable. Mentions: Oracle,, Sun  Free Download of Full Report  Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

In Forrester’s 53-criteria evaluation of predictive analytics and data mining (PA/DM) vendors, we found that SAS Institute, SPSS (evaluated separately from new parent IBM’s other PA/DM offerings), KXEN, Oracle, Portrait Software, and IBM (pre-SPSS acquisition PA/DM offerings) head the pack with mature, sophisticated, scalable, flexible, and robust solutions. SAS leads, providing the most feature-rich solution portfolio and, through its recent expansion of enterprise data warehouse (EDW) vendor partnerships, taking the industry lead in promoting in-database analytics as an emerging best practice for highperformance analytics deployments. SPSS is rapidly integrating its already strong PA/DM solution portfolio with new parent IBM’s extensive data management solution family. KXEN stands out for its focus on content analytics, sentiment analysis, and social network analysis. Oracle distinguishes itself through the depth of its PA/DM tool’s integration into its enterprise database and application portfolio. Portrait provides a comprehensive set of customer analytics offerings that integrate with its core PA/DM tool. TIBCO Software, FICO, and Angoss Software are Strong Performers in the PA/DM market.     Mentions: SAS, SPSS, IBM, KXEN, Oracle, Portrait Software, TIBCO, FICO, Angoss Software     Free Download of Full Report     Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Today, most data warehouses are mission-critical (see Note 1), serving in an increasingly mixed workload capacity (see Note 2), including as a data source for online applications. "Deep mining" analysts and business analysts are running more ad hoc but equally complex queries and fast-running tactical queries, each with differing service-level expectations. These differing workloads are all competing for CPU, memory and disk access. At the same time, data latency continues to progress from batch to continuous loading demands. In 2009, the latest wave of data warehouse adoption, which includes less mature organizations with little or no data warehouse management experience, continued to grow in size. Many of these organizations provide a new opportunity for mart-style deployments. At the same time, data warehouse appliances (see Note 3) are growing in popularity, with the large "mega vendors" (such as IBM, Oracle, HP and soon Microsoft) now offering an appliance solution of some type. End-user organizations should ignore marketing claims regarding the applicability and performance capabilities of solutions, and should instead base their decisions on customer references and proofs of concept (POCs) to ensure that claims made by vendors will hold true in a real-life environment — more specifically, their own environment.   Mentions: Teradata, Oracle, IBM, Neteeza, Microsoft, Sybase, Greenplum, Sun, HP, Vertica, Ingres   Free Download of Full Report   Topics: Market Research, Competitive Analysis

This document presents a global view of Gartner's opinion of the main software vendors that should be considered by organizations seeking to develop business intelligence (BI) applications. Buyers should evaluate vendors in all four quadrants and not assume that only highly rated organizations can deliver successful BI implementations. Year-to-year comparisons of vendor positions are not particularly useful given market dynamics (such as emerging competitors, new product road maps, new buying centers) and client concerns/inquiries have changed since our last Magic Quadrant. Therefore, we have evaluated vendors based on these new market dynamics and have reflected the changes in our Magic Quadrant criteria evaluation weights for 2010. For further guidance on the Magic Quadrant evaluation process and on how to use a Magic Quadrant, see "Magic Quadrants and MarketScopes: How Gartner Evaluates Vendors Within a Market."   Mentions: Microsoft, Oracle, IBM, SAS, Actuate, SAP, Tibco, QlikTech   Free Download of Full Report   Topics: Market Research, Competitive Analysis

In November 2009, CA commissioned Forrester Consulting to evaluate the impact, challenges, and requirements around the operational aspects of virtualization. The study confirms that virtualization is continuing to expand, and the technology introduces new levels of complexity that threaten the stability of services. As day-to-day production responsibility shifts from subject matter experts to operational generalists, new management and automation tools are needed to minimize the risks. In conducting surveys with 257 IT professionals, Forrester found that these companies achieved operational benefits from virtualization, but challenges remain. Virtualization improved IT worker productivity and service quality, but capacity management emerged as a top virtualization challenge and the needs for automation and including virtualized infrastructure into an overall IT service management movement also surfaced.   Mentions: CA, Virtualization, Capacity Management, SaaS, Cloud Computing   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Market Intelligence

The market for corporate performance management (CPM) suites continues to grow rapidly. Previous years were marked by large-scale vendor consolidation and subsequent portfolio rationalization, while this year has seen a more stable market in which the vendors have focused on execution (particularly the large vendors selling into their existing customer bases). Demand continues despite the difficult economic conditions, primarily because CPM has helped to manage cost optimization efforts and is now increasingly employed in supporting growth-based strategies. Vendor offerings from larger vendors and CPM specialists are rich in functionality, with many potential benefits. However, the market is dominated, in terms of market share, by the three megavendors (Oracle, SAP BusinessObjects and IBM); although they all have strong product portfolios, there is still some uncertainty among users about future product road maps.    Mentions:  Oracle, IBM, BusinessObjects, Infor   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Competitor Intelligence

Frameworks and templates are affecting vendor selection in enterprise content management and business process management suite markets. Proving that solutions can optimize costs and processes is tough, but some vendors start with case management. We score critical capabilities of early offerings. The emerging composite content application (CCA) market (see Note 2) includes a number of competing vendors that deliver solutions built atop transactional content management, collaborative content management and business process management (BPM) software suites. This research introduces and analyzes the base configurations of several global enterprise content management (ECM) and BPM suite (BPMS) vendors that focus on solutions in case management, a subset of the broader CCA market.   Mentions: Adobe, EMC, Oracle, IBM   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Competitor Intelligence

The secure Web Gateway (SWG) is a critical tool for protecting endpoints from various forms of malware and other security risks, and for monitoring and controlling potentially dangerous Web traffic. Proactive inbound and outbound security filtering technology should be the No. 1 consideration when selecting an SWG solution.   Mentions: BlueCoat, Cisco, McAfee   Free Download of Full Report   Topics: Competitive Analysis, Market Research

Ring in the new, ring out the old. Forecast the future, make predictions bold. This is exactly what AMR Research has done to help you plan for the new year. And so, without further ado, here are our top ten predictions for consumer product (CP) companies in 2010. Business intelligence (BI) is both the most important and strategic technology investment area in consumer products for 2010. It will become the battleground where IBM, Microsoft, Oracle, and SAP square off in hand-to-hand combat to dominate the enterprise license software market. This is the year where geomapping meets downstream data, Google maps redefine supply chain visibility, visualization unleashes new opportunities, and search engines tackle the onerous task of master data management (MDM). Leaders will invest in technology scouts to identify new products, while laggards will implement rows and columns, becoming cannon fodder for LOB executives. It’s is a good year for applications from ClickView, Google, Endeca, Netezza, SAS, and Teradata.   Mentions: Google, IBM, Microsoft, Oracle, SAP, ClickView, Endeca, Netezza, SAS, Teradata   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning

Social technologies have arrived big time. Facebook and Twitter are on the vanguard of much of the most active online social activity. When we created the Social Technographics® ladder of behaviors, we anticipated most categories of social behavior that continue today with one exception: the rapid conversations that take place in tweets and Facebook status updates. To reflect the new behavior, we’ve added a rung to the Social Technographics ladder: Conversationalists, a group that starts out with 33% of the online population (compared with 70% who consume social content and 59% who use social networks). Marketers should still analyze the behaviors of their target audiences, but now analyzing markets by segment has become more important.   Mentions: Twitter, Facebook, Communispace   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning

As communications service providers adopt modularized, pre-integrated suite solutions, fewer vendors cater for the end-to-end OSS value chain. This report evaluates the solutions of the 12 OSS vendors that dominate this market in terms of solution completeness, market share and geographic coverage. In anticipation of ongoing evolution of technologies and communications service providers (CSPs), this research benchmarks the capabilities of leading vendors in the operations support system (OSS) market according to a set of defined parameters. These include scope of product suite, solution scalability, professional services capabilities, transformation expertise, partnerships and customer track record.   Mentions: HP, Siemens, Oracle, IBM   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Competitor Intelligence

SaaS solutions are entering a new phase in their evolution, one in which companies view them as a strategic part of the software landscape and as increasingly pervasive across most application categories. No longer plain-vanilla solutions lacking customization, SaaS solutions are increasingly built on extensible platforms that allow firms to fit them to their specific business process needs (à la salesforce.com’s Force.com and NetSuite’s NSBOS). With this growing sophistication, sourcing executives increasingly seek help from third-party services firms to navigate the SaaS landscape, technical implementation services, and ongoing service provider management. As SaaS solutions become more advanced, often built on extensible platform-as-a-service (PaaS), the do-it-yourself style of implementation is no longer a viable option for more advanced SaaS deployments that require customization and integration. Furthermore, because SaaS is evolving rapidly, sourcing executives overseeing the purchase of these applications often find that their IT groups lack the necessary expertise of newer SaaS platform skills — like SuiteScript for NetSuite or sforce for Salesforce.com. Therefore, it often makes more sense to hire these skills from a third-party expert who has experience and can bring best practices to the deployment, rather than trying to have IT professionals learn on their own.   Mentions: Appirio, Astadia, BlueWolf, CoreMatrix, Model Metrics, SAP, Oracle, Microsoft, Deloitte, Accenture, Google, Salesforce.com, Facebook,  NetSuite, IBM, Capgemini, TCS, Infosys, Wipro, Cognizant   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Market Intelligence

In Forrester’s evaluation of email marketing service providers (ESPs), we reviewed 15 vendors against 69 criteria and found that Responsys and ExactTarget are at the front of the Leader pack. All eight Leaders were narrowly separated and achieved Leader status through innovation and a commitment to advancing client education and sophistication. Evaluated vendors include: Acxiom, Alterian, BlueHornet, ClickSquared, Datran Media, e-Dialog, Emailvision, Epsilon, ExactTarget, Experian Marketing Services, Lyris, Responsys, Silverpop, Yesmail, and Zeta Interactive.   Mentions:  Acxiom, Alterian, BlueHornet, ClickSquared, Datran Media, e-Dialog, Emailvision, Epsilon, ExactTarget, Experian Marketing Services, Lyris, Responsys, Silverpop, Yesmail, and Zeta Interactive.   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Competitor Intelligence

Case management is either well understood or totally baffling to people, depending on the person’s background. If you say “case management” to many business people, they incorrectly think about social workers’ case files or attorneys’ cases. If you say “case management” to someone who works in a government agency providing and processing information all day, he will most likely understand what you mean. And if you say “case management” to a business process professional who has done a lot of work with document management, document imaging, retention management, and other types of unstructured information, the person will nod in understanding and know exactly what you are talking about. Forrester defines case management as: A highly structured, but also collaborative, dynamic, and information-intensive process that is driven by outside events and requires incremental and progressive responses from the business domain handling the case. Examples of case folders include a patient record, a lawsuit, an insurance claim, or a contract, and the case folder would include all the documents, data, collaboration artifacts, policies, rules, analytics, and other information needed to process and manage the case. The concept behind case management is far from new. Vendors like FileNet, Global 360, IBM, and Pegasystems have been providing case-based solutions for several years, using combinations of workflow, imaging, and document management. But this group and others are taking a new look at case management to reflect today’s business process challenges.   Mentions:  FileNet, Global 360, IBM, Pegasystems, Open Text, EMC, Oracle, HandySoft   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Market Intelligence

Options for enabling the key field sales processes (category management, trade promotion management, volume planning, retail execution and settlement) have grown and matured during the past year. New vendor offerings have appeared, and leaders have increased capabilities in areas such as direct store delivery (DSD) as part of retail execution and also optimization/predictive capabilities in retail and promotion planning. The result is a stronger, more viable marketplace that can offer global as well as localized solutions to improve field sales execution.   Mentions: Addesso, Oracle, SAP, RW3, Xtel, Coheris, MEI, DemandTec, Quofore   Free Download of Full Report   Topics: Market Research, Competitive Analysis

Despite the economy, the market for e-recruitment software continues to evolve. There are many rich solutions, and the market is crowded and competitive. Configuration flexibility, innovations, and support for specific geographies and industries continue to differentiate the solutions. As the e-recruitment software market matures, there is more functional parity in recruitment automation. However, customers are starting to move beyond basic recruiting automation toward overall effectiveness.   Mentions: Kenexa, Oracle, Taleo   Free Download of Full Report     Topics: Market Research, Competitive Analysis, Strategy, Planning, Competitor Intelligence

Forrester evaluated 14 project portfolio management (PPM) vendors using 80-plus criteria and found that CA, HP, Planview, Oracle, and SAP led the pack because of versatile offerings combined with strong product and corporate focus. Differentiation is elusive in this mature market, making customer selection priorities more about value, partnership, and flexible implementation offerings. Vendors Microsoft, Planisware, PowerSteering, GenSight, and Métier all are showing individual strengths in key areas of methodology, strategic analysis, and customer support, while AtTask and Daptiv are well positioned to deliver high value for a reasonable cost. Compuware and Serena Software possess functional strength but would benefit from increased corporate focus to deliver the full value that they have in their solutions.   Mentions: Microsoft, Planisware, PowerSteering, GenSight, Métier, AtTask, Daptiv, Compuware, Serena Software, CA, HP, Planview, Oracle, SAP   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Market Intelligence

E-discovery is a maturing market with entrants from multiple categories, including storage and archiving, search and information access, content and records management, and workflow, as well as tools designed as end-user applications for legal professionals and forensic data collection tools aimed at security professionals, regulators and law enforcement agencies. All of these categories of software vendors have added e-discovery to existing suites or purport to cover various aspects of the e-discovery process. There are also pure-play e-discovery vendors to consider.   Mentions: EMC, LexisNexis, Autonomy,IBM, Open Text, Symantec, Commvault, ClearWell, CA, Mimosa     Free Download of Full Report   Topics: Market Research, Competitive Analysis

Gartner defines comprehensive finance and accounting (F&A) processes as the outsourcing of three or more finance processes to a single provider. This report analyzes leading providers of F&A business process outsourcing (BPO) that have met the criteria of $40 million or more in F&A BPO revenue (see Figure 1). The market is differentiated by the scale and experience of delivery that F&A BPO vendors have experience with, for example, several providers focus on midsize corporations, or just one industry, or just one country. These characteristics will be important factors to weigh in making the right provider choice. Mentions: Accenture, ACS, Capgemini, Genpact, HCL Technologies, HP, IBM, Infosys, Wipro, WNS  Free Download of Full Report  Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Remote access creates continuous market demand for new virtual private network (VPN) products and services. Every company is working through upgrade and replacement cycles that bring opportunities to replace legacy remote-access VPNs, as well as in-between cycle projects, such as business continuity and telework. IPsec VPNs are still popular for remote access, but the most interesting and visible market innovations continue to center on using Secure Sockets Layer (SSL) VPNs as replacements or augmentations for legacy VPNs. IPsec VPN products have never caught up with SSL in terms of ease of implementation, policy and network access controls, and the ability to deliver security protections on demand.   Mentions: Juniper, Citrix, Cisco, F5 Networks, SonicWall, Microsoft, Checkpoint, AppGate, PortWise   Free Download of Full Report Topics: Market Research, Competitive Analysis

Changing consumer behavior and the overall ineffectiveness of traditional marketing programs ensurethat basic campaign management tools are set to go the way of the dodo. Marketers are thereforelooking for cross-channel campaign management (CCCM) solutions that support highly personalizedand relevant communications delivered across a variety of highly interactive channels and that enableoptimization, channel integration, and institutional memory of the customer. In Forresters 91-criteria evaluation of 11 CCCM vendors, we found that Unica and SAS led the pack because of theiroptimization, cross-channel program integration, and data management capabilities. The remainingvendors fell into two key groups: 1) Alterian, Aprimo, Neolane, and Oracle (Siebel) led a group of StrongPerformers, which also includes Portrait Software, Responsys, and SAP, with solutions that delivereda broad functional footprint, and 2) Infor and Teradata delivered solutions that competed but mustimprove overall product road maps and strategy to grow mindshare among marketers.   Mentions: Alterian, Aprimo, Infor, Neolane, Oracle, Portrait Software, Responsys, SAP, SAS, Teradata, Unica   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Ajax technologies and rich Internet application platforms are moving from the early adopter phase of market evolution to midstage, enterprise-level adoption. The Ajax/RIA sector, broadly speaking, is a set of technology offerings oriented to meeting the needs of application development teams to build systems that deliver a rich and responsive user experience. The focus of buyers in this market is on technology, despite Gartner's long-standing advice that success in presentation-oriented development projects results more from a user-centered design process than from adding a new layer of technology. In the Ajax/RIA sector, the focus of buyers is not just technology, but technology that is different from the traditional server-centric platforms to which they are accustomed.   Mentions: Google, Sun, Yahoo, Tibco   Free Download of Full Report     Topics: Market Research, Competitive Analysis, Strategy, Planning, Competitor Intelligence

Unified communications (UC) offers businesses the ability to significantly improve how individuals, groups and companies interact and perform. The majority of UC deployments to date have been premises-based solutions. However, with the advent of cloud computing and new business models, providers now have the ability to offer unified communications as a service (UCaaS). With UCaaS, the provider owns, manages and hosts the UC infrastructure in its facilities. Users then pay subscription fees for UC services as opposed to making capital investments for premises-based infrastructure. The economic downturn has also fueled user interest in UCaaS, as businesses have fewer IT capital expenditure dollars.   Mentions: Google, Microsoft, Verizon, Cisco, IBM, Cypress, Nortel, Orange, AT&T, Telus Download the Free Report   Topics: Market Research, Competitive Analysis

Gartner analyzes the mobile enterprise application platforms that support mobile application development and deployment forsmartphones, ruggedized devices, notebooks and tablet PCs. In this research, Gartner analyzes the mobile enterprise application platforms (MEARs) of Microsoft, Research In Motion (RIM), Apple, IBM, Ryxis Mobile, Spring Wireless, SAR, Oracle, Sybase, Syclo and Antenna Software. This market remains split among mobile software and tooling specialists, with platform diversity as a core element; application suite vendors, with mobile extensions; and device operating system (OS) vendors, with more-narrow offerings based on their own platforms. The offerings in this Magic Ouadrant, and mobile application enablement will continue to grow in importance to enterprises during the next three to five years, as enterprises continue to extend decision-relevant information to employees, who themselves are increasingly mobile.   Mentions: Microsoft, RIM, Apple, IBM, Ryxis, Spring Wireless, SAR, Oracle, Sybase, Syclo, Antenna Software Free Download of Full Report   Topics: Market Research, Competitive Analysis

Report Date: Q4, 2009 A new Magic Quadrant for global business intelligence, analytics and performance management (also referred to as BAP in this document) service providers analyzes the market for implementation services of these solutions. The relative positioning of service providers in this Magic Quadrant is based on key criteria for evaluating the ability to execute and completeness of vision. Consulting and system integration (C&SI) companies need to provide a blend of business, industry, technology and program management skills that must align with a projects objectives, institutional and business cultures, and organizational capability. All selection processes are enterprise-specific; consequently, this analysis may prove to be different from your requirements. We evaluate the service providers ability to lead clients in their next-generation information management (IM) needs. Mentions: Accenture, Capgemini, Ciber, CSC, Deloitte, IBM, Infosys, Tata  Free Download of Full Report  Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

In Forrester’s 79-criteria evaluation of identity and access management (IAM) vendors, we found that Oracle, CA, and IBM lead the pack because of a rich IAM portfolio (both organically developed and acquired), an understanding of a rapidly changing market, and a strong and meticulously executed strategy. Novell, Courion, and Sun Microsystems each have powerful suites and strong provisioning and role-management solutions but lack some pieces of the access management stack. Microsoft, SAP, and Hitachi ID Systems lag behind because they cannot provide a full IAM stack. Given that many customers ask about only the provisioning portion of the IAM stack, we also used a subset of the criteria to evaluate this subcomponent. When evaluating these same vendors on their provisioning products, we found that CA, Novell, and Courion showed significant improvement in their current offering; however, Oracle still maintained the top spot for provisioning.   Mentions: Novell, Courion, Sun, Microsoft, SAP, Hitachi, Oracle, CA, IBM   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Competitor Intelligence

Stand-alone business support systems are now almost commodities, so vendors differentiate themselves mainly by their professional services and the modularity and interoperability of their solutions. We rate 12 top suppliers. Taking into account communications service providers' (CSPs') discrete sourcing decisions in the business support system (BSS) domain, we have decided in this report to exclusively address the BSS vendor segment, which is part of the wider telecom operations management systems (TOMS) market.   Mentions: Amdocs, Cerillion, Comarch, Comverse, Convergys, FTS, Infonova, MetraTech, Oracle   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning

Options for enabling the key field sales processes (category management, trade promotion management, volume planning, retail execution and settlement) have grown and matured during the past year. New vendor offerings have appeared, and leaders have increased capabilities in areas such as direct store delivery (DSD) as part of retail execution and also optimization/predictive capabilities in retail and promotion planning. The result is a stronger, more viable marketplace that can offer global as well as localized solutions to improve field sales execution.Advanced metering infrastructure (AMI) continues to be a highly hyped utility technology that is perceived as a cornerstone that supports customer-, market- and infrastructure-related smart grid initiatives. AMI also plays a major role in supporting energy-efficiency programs and power-sector decarbonization, both of which are increasingly important issues for the energy utility industry and impact end customers and society as a whole. As an indication of the increased focus of policymakers on AMI, two-thirds of the U.S. Smart Grid Investment Grants (SGIGs) announced in October 2009 went toward accelerating AMI implementations in the U.S., with cumulative awards providing financing for 18 million smart meters for U.S. utilities (accounting for almost 15% of U.S. residential utility meters).   Mentions: Oracle, Aclara, eMeter, Itron,OSISoft, Ferranti   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy

Enterprises consider ECM as both a strategy to deal with all types of content and a set of software products with capabilities for managing the entire content life cycle. They want ECM solutions to help them run, grow and transform their businesses. For more information, see the Corrections page on gartner.com. Unstructured content such as documents, images of forms, photographs, XML components, video clips, podcasts and e-mail messages represent the largest body of enterprise information assets. IT buyers are looking to reduce the cost of content management applications, and shorten implementation and integration times, while also addressing new demands from increasingly impatient businesses and end users.   Mentions: IBM, Microsoft, Oracle, EMC, Open Text, Perceptive, Hyland, Autonomy, HP, SAP, Xerox   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning

During 2009, vendors in the data integration tools market experienced increased scrutiny from buyers with regard to pricing, cost models, time to implementation and the quality of service and support. Customer organizations reacted to imperatives to reduce costs and derive a new interpretation of value from their investments. The new value concept is the increased scrutiny of the audit trail and the lineage of data integration efforts, and the ability to expose it as a result of the demand for greater transparency into how information is used in the current economy. All of these trends created an opportunity for both established vendors and new market entrants with alternative pricing models and/or ""good enough"" functionality to gain market mind share and traction.   Mentions: Informatica, IBM, Oracle, Microsoft, SAP, SAS, iWay, Sybase, Syncsort,Pervasive, Talend, Open Text, ETI, Pitney Bowes   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning

The social software market is not a homogeneous one. Buyers are evaluating products that will be deployed internally for employees differently from those aimed at external participants. In this 2009 assessment we focus on the market segment that contains products targeted at or employed primarily for use in the workplace. This change will effectively narrow the scope of the Magic Quadrant to match the kinds of products that our clients actually consider when looking to buy in this market. The tighter focus on the social software products used mainly by internal employees brings into sharp contrast the strategies and choices pursued by established large vendors and smaller specialist ones. Established workplace vendors with communication, portal, content or general collaboration platform offerings have continued to invest in social media support, and they are gaining market traction. Mentions: Microsoft, IBM, Jive, EMC, Google, Traction, Saba, Drupal, Bluekiwi, SocialText, Open Text   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Market Intelligence

In Forresters 89-criteria evaluation of business performance solutions (BPS) vendors, we found that IBM Cognos, Oracle, SAP, and SAS Institute led the pack because of their breadth of functionality and strength of their business intelligence (BI) foundations. SAP earned the highest current offering score, and IBM Cognos earned the highest strategy score, with Oracle having the best combination of both. Clarity Systems led the Strong Performers group with impressive planning and financial reporting capabilities. Infor was a solid Strong Performer as well, demonstrating very good functional capabilities for planning, consolidations, and performance measurement. Tagetik, a CFO-focused player from Italy, showed sophisticated financial modeling capabilities and an excellent consolidations solution. Host Analytics, the only software-as-a-service (SaaS) pure-play provider in the Forrester Wave™ peer group, had a well-rounded offering and a clear vision and strategy for BPS. Board International and LongviewSolutions demonstrated the potential to play well in the BPS market as their latest releases gain maturity   Mentions: Board International, Clarity Systems, Host Analytics, IBM Cognos, Infor, Longview Solutions, Oracle, SAP, SAS, Tagetik   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

The Web access management market has reached the mature stage. Future success in this market will be based on specific use cases, commodity solutions and expanding feature sets designed to address broader access management needs. The "classic" Web access management (WAM) technologies, and the market for those technologies, have reached maturity. Vendors in this market can do little with the current feature set except to continue to fine-tune for performance and scale. The future of WAM lies in an expansion of its features to deliver more-general-purpose access management solutions for internal- and external-facing needs.   Mentions: IBM, Oracle, CA, Novell, Sun, EMC, Entrust, Siemens, Evidian, P2, Cafesot   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Market Intelligence

Outsourcing Oracle Applications has been of increasing interest to a broader range of enterprises for some time. In part, this is driven by macroeconomic considerations; another catalyst, however, is Oracle's own interest in providing this service. This supply side marketing push has resulted in more customers looking to investigate this option. This report analyzes many of the leading providers of such services, including Oracle itself. The market is currently fragmented, with some identifiable leaders and a broad range of smaller, more-niche-focused solution providers.   Mentions: Accenture, IBM, CSC, Tata, Infosys, Wipro, Perot, Cognizant, HCL, HP, Oracle, OneNeck, Genpact, AT&T   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Market Intelligence

Report Date: Q4, 2009 In Forresters 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a continued focus on end-to-end ECM needs. Strong Performer Microsoft lacks depth in certain areas of ECM, with a focus on business content rather than transactional or persuasive, but its lighter footprint and collaboration functionality continue to give it market momentum. Other Strong Performers include Hyland Software - traditionally focused on imaging and archiving but expanding into records management and workflow - and HP, which has leveraged its 2008 TOWER Software acquisition and offers document management, imaging, and records. Finally, Contender Alfresco Software, with an open source offering, lacks overall ECM suite breadth, but its gained traction with enterprises looking for an ECM alternative with a lower-cost entry point.   Mentions: Alfresco Software, EMC, HP, Hyland Software, IBM, Microsoft, OpenText, Oracle   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

The companies achieving top results in maintaining secure, compliant and cost- effective IT infrastructure are increasingly using Network Behavior Analysis (NBA) in combination with traditional signature-based approaches to anti-virus, anti-malware, intrusion detection and prevention, and network event management. NBA technologies monitor network traffic for unknown or unusual deviations from normal patterns that might indicate zero-day exploits and malware for which signatures have not yet been developed. Solution providers that incorporate NBA most effectively will enable their customers to improve protection by predicting and preventing emerging threats before they cause harm, rather than by merely explaining events that have already ensued. Business Context: Looking Out in Both Directions In Roman mythology, the god Janus – from whose name we derive the month of January – is said to have been able to see both the past and the future, and was therefore depicted with two heads facing in opposite directions.   Mentions: Q1 Lab, Enterasys, Juniper, Arbor, HP, Lancope   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning

Even in a weak economy, midrange disk array revenue outshines other external controller-based disk storage segments. New product offerings incorporating advanced technology that reduce cost and improve utilization are helping some vendors gain share, but nonproduct attributes remain important. Sparked by technology innovation and the broad deployment of virtualized server infrastructures, the midrange disk array market produced better results in terms of vendor revenue and terabytes shipped than the other external controller-based disk storage segments. Despite a seriously weak global economy, midrange disk array vendor revenue declined only 3.7% over a 12-month period from July 2008 through June 2009, while high- end enterprise disk array vendor revenue dropped 11.3%.   Mentions: EMC, Dell, IBM, NetApp, Hitachi, HP, Sun, 3Par, NEC, Fujitsu, BlueArc, Xiotech, DataDirect, Pillar   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning

Report Date: Q4, 2009 In Forresters 65-criteria evaluation of wide-area network (WAN) optimization vendors, we found that Blue Coat Systems and Riverbed Technology lead the pack, in part due to the changes these vendors made over the past year through acquisition of complementary products. This years analysis reflects emerging end user interest in WAN optimization use cases, such as the ability of the solutions to enhance virtualization performance, act as a platform for virtualization, and empower consolidation initiatives in branch offices. The diversity of vendors evaluated ranges from those with a strong focus on small, branch deployments, such as Expand Networks, to those with a strong focus on the data center, such as Silver Peak Systems, plus vendors that cover both ends of this spectrum, along with network equipment major vendors Cisco Systems, Juniper Networks, and F5 Networks. WAN optimization pure plays such as Blue Coat and Riverbed continue to provide strong technology offerings by developing their solutions further with the addition of application visibility, while vendors with a strong heritage in virtualization - such as Citrix Systems - are showing how their road maps include extending virtualization to their WAN optimization infrastructure while continuing to develop enhancements for virtualized client and application performance.   Mentions: Blue Coat, Cisco, Citrix, Expand Networks, F5 Networks, Juniper Networks, Riverbed Technology, Silver Peak   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Report Date: Q4, 2009  In Forresters 37-criteria evaluation of online video platform vendors, Brightcove and Ooyala lead the pack with their end-to-end product offerings that target organizations of all sizes. MIX and Kaltura follow closely behind with comprehensive offerings and are Strong Performers, while Twistage and Fliqz serve more narrow segments of the market and are Contenders.   Mentions: Brightcove, Fliqz, Ooyala, Kaltura, Twistage, VMIX   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

This Magic Quadrant analyzes 20 providers of SAP application outsourcing services in the North American market. The outsourcing of SAP applications is of increasing interest to many enterprises. This report analyzes many of the leading providers of such services. The market is highly segmented between a small number of large full-service IT services providers and a range of more niche-focused solution providers.   Mentions: Accenture, HP, IBM, CSC, CapGemini, Wipro, Perot, Infosys, Tata, Keane, Deloitte, Ciber, Cognizant   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning

In both favorable and adverse economic conditions, organizations need visibility into their businesses. By enabling the creation, structuring and analysis of multiple aspects of enterprise architecture (EA), EA tools go far in fulfilling this need. EA tools have continued to attract considerable interest and benefit from enhanced functionality. This market also continues to be affected by merger and acquisition activity with the expected entrance of another large software vendor, Software AG.   Mentions: Sybase, IBM, Casewise, MetaStorm, Troux, Qualiware   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Competitor Intelligence

Report Date: Q4, 2009 In Forresters 60-criteria evaluation of Oracle services providers, we found that IBM and Accenture led the pack because of the overall breadth and depth of their Oracle services resources across applications and industries, and the breadth of services offered (implementation, maintenance and support, hosting). Deloitte proved its strength through its application expertise, an impressive track record with clients and awards, and its continued build out of low-cost delivery resources. Oracle Consulting scored high, driven by its leading technical expertise across the product suite, significant scale, and tight link to the product vendor. Offshore providers continue to build momentum in this market: providers like Infosys, TCS, and Wipro have strong all-around practices whereas Cognizant, HCL, and Genpact have targeted more specific areas (like Cognizants focus on PeopleSoft/Siebel and HCL/Genpacts strong focus on operational support for E-Business Suite in key industries). Providers with breadth of capabilities spanning implementation through to strong infrastructure (hosting) footprint also scored well, with providers like Capgemini, CSC, Fujitsu, and Logica providing strong all-around choices from implementation through to ongoing operational support. Mentions: Accenture, Capgemini, Cognizant, CSC, Deloitte, Fujitsu, Genpact, HCL, IBM, Infosys, Logica, Oracle, TCS, Wipro  Free Download of Full Report  Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Report Date: Q4, 2009 In Forresters 46-criteria evaluation of six full-service market research online community (MROC) vendors, we found that Communispace and Vision Critical led the pack because of the formers commitment to high customer service and deliverables and the latters international capabilities and ability to integrate community insights with quantitative projects. Both companies also have very strong management teams with deep market research expertise, as well as technology and marketing roles that will help the companies innovate and grow their MROC practices. The other four vendors were equally varied in their strengths. Passenger excels at infusing a community with the essence of the brand, and MarketTools has robust technology and a platform and methodology that can support both qualitative insights and quantitative testing. Gongos Research has strong market research chops and works with clients in a true partnership. And KL Communications has notable expertise in recruiting hard-to-reach consumers and is innovating with the integration of social networking sites on its communities.   Mentions: Communispace, Gongos Research, KL Communications, MarketTools, Passenger, Vision Critical   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Report Date: Q4, 2009 In Forresters 44-criteria evaluation of interactive attribution vendors, we found that while no vendor offers a fully formed solution, ClearSaleing, Visual IQ, and Atlas lead the pack. ClearSaleing, a standalone attribution tool with rich modeling, comes closest to offering a complete solution, while Visual IQs tool is powerful and beautiful but meant only for the big guys. Atlas is the everymans attribution choice, with easy-to-use reports but none of the rich math of the other Leaders. Next comes [x+1], which takes a consultative approach, relying on solid analytics and full service media buying. Coremetrics follows, offering a site analytics tool with more simplistic but easy-to-use functionality. Theorem (a white-label data cleanser) and TruEffect (a small display-ad server) focus on data accuracy and the value of algorithmic modeling but are not as robust as the Leaders. To lead the market in the near term, we recommend that vendors focus their road maps on modeling capabilities, reporting flexibility, and actionability. Mentions: Atlas, ClearSaleing, Coremetrics, Theorem, TruEffect, Visual IQ, [x+1]  Free Download of Full Report  Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Gartners 2009 IT service desk Magic Quadrant focuses on enterprise-class vendors that meet Gartners criteria, as defined below, which include the vendors ability, demonstrated through customer references, to address the needs of customers seeking functionality for incident, problem, change, knowledge, self-service and service-level agreement (SLA) management.Interest in IT service desk tools, metrics and best practices remains very high for Gartner clients. IT organizations are looking to IT service desk tools to help reduce service and support costs, increase end-user productivity, align themselves closer to the business, provide high-end user satisfaction, and be the hub for a larger IT service management (ITSM) suite of tools. Features and functionality for incident management have become fairly commoditized, and selection criteria for tools is focused on price, licensing model, reporting, ease of implementation and integration with other ITSM tools. In particular, integrations with IT asset management, service request management and configuration management databases (CMDBs) are important selection criteria. The vendors are finding it increasingly difficult to differentiate their products from the growing number of competitors. Mentions: Avocent, Axios Systems, BMC Software, CA, EMC, FrontRange Solutions, HP, IET SolutionsIBM, Numara Software, Service-now  Free Download of Full Report  Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Gartner expects the adoption of open-source business intelligence (BI) tools to grow five-fold during the next few years. Open-source is slowly becoming just another sourcing option for everyday BI requirements. Key Findings • Open-source BI adoption approximately doubles every year. • Deployments of open-source BI products follow the same model as commercially licensed products, starting with reporting, then analysis and dashboarding. • While commercial vendors are still far ahead in their overall technology capabilities, open- source adoption increases, because it is often considered “good enough”. Mentions: SAP, MicroStrategy, Microsoft, Oracle, Cognos, Pentaho, Jaspersoft   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Market Intelligence

Mobile data protection products secure data on movable devices that can leave the office, including notebooks, PDAs and smartphones. Buyers want products that work equivalently across multiple platforms, need minimal support, provide for common policies and extend protections to removable media. Mobile data protection (MDP) systems and procedures are needed to protect data privacy and to comply witn audit requirements, and every company must include MDP in its IT operations plan. Tnis Magic Quadrant (see Figure 1) is a snapsnot of tne overall market. The Leaders quadrant denotes vendors witn a balance of strengtns. l-lowever, vendors in any category, as well as tnose not ranked on tne Magic Quadrant, may be more appropriate for your enterprise`s needs and budget.   Mentions: McAfee, Novell, Checkpoint, Sophos, Credant, SafeNet, Sybase, PGP, WinMagic,BitArmor, GuardianEdge   Free Download of Full Report   Topics: Market Research, Competitive Analysis

IT and sourcing professionals need to understand specific cloud computing services, such as software as a service, and what it could mean for their businesses, before they can assess whether to adopt the service or remain with traditional IT offerings.  Many IT professionals know that they will or may need to adopt software as a service (SaaS), but often feel unclear about the difference between the cloud and SaaS, and the impact these services will have on the IT industry and business in the future. IT professionals need to understand these issues before they can accurately assess whether SaaS is the right option for their enterprises. A workshop at the 2009 Gartner Outsourcing and IT Services Summit in London on 16 June explored whether using SaaS over traditional IT offerings would be appropriate for the participants. The workshop clarified these issues by answering the questions addressed in this research. What is cloud computing? It is a style of computing that provides scalable and elastic, IT-enabled capabilities “as a service” to external customers via Internet technologies. The five attributes of public and private cloud computing are: • Service-based: Well-defined service interfaces abstract consumer concerns from provider concerns. The interfaces hide the implementation details and enable the service provider to deliver a completely automated response to the consumer of the service. • Scalable and elastic: The service can scale capacity up or down as the consumer demands, at the speed of full automation (which may be seconds for some services and hours for others). Elasticity is a trait of shared pools of resources. • Shared: Services share a pool of resources to build economies of scale. Providers and clients use IT resources with maximum efficiency. Consumers of the service share the underlying infrastructure, software or platforms. • Metered by use: Usage metrics track services to enable multiple payment models.    Mentions: SaaS, CRM, ERP, SCM, Cloud Computing, Salesforce.com   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning, Market Intelligence

Buying activity in the horizontal portals market is increasingly focused on a core group of large-enterprise software vendors and open-source alternatives. Vendors differentiate themselves based on social computing and mashup functionality, as well as on moving toward WOA-based architectures. Open Text’s acquisition of Vignette in July 2009 and Oracle’s pending acquisition of Sun Microsystems continue the horizontal portal market’s trend toward vendor consolidation. Most new horizontal portal projects are being launched based on a narrowing list of horizontal portal vendors. Some open-source horizontal portal and portal-as-a-service options provide alternatives for enterprises unwilling to invest with the enterprise software megavendors increasingly dominating this space. Mentions: Redhat, Broadvision, Covisint, Sun, IBM, Tibco, OpenText, Liferay, SAP, Microsoft, Oracle Download Full Report   Topics: Market Research, Competitive Analysis

In May of 2009, Google commissioned Forrester Consulting to evaluate the use of Web analytics technologies within US-based enterprise organizations. The goal of this study was to understand current Web analytics technology adoption trends and to identify usage practices within the enterprise. Enterprises qualifying for participation achieved revenues in excess of $500 million annually and employed more than 1,000 employees. In conducting a Web-based survey of 198 decision makers from these large organizations, Forrester found that enterprises rely heavily on their Web analytics programs to produce information and insight about their online marketing initiatives. However, the strategies, resources, and technology employed for this task are often misaligned with enterprise needs. Thus, many enterprises are currently evaluating their Web analytics programs.     Mentions: Google, Web Analytics     Free Download of Full Report     Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence