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Report Date: June 2011 This MarketScope analyzes the key CPQ software application providers that are marketing to sales buying centers or related supporting organizations. The purpose of this research is to help decision makers reassess and expand on incumbent sales configuration installations, and/or pursue net new investments in automating sales configuration and adjacent processes. Competing CPQ application suites are evolving from the longstanding sales configuration software market to address increasing demand for solutions that imbue meaningful improvements to lead-to-quote, quote-to-order capture and related selling processes via automation. The impetus for this trend originates from executive-level concern with sustaining profitable growth by maximizing the performance of sales channels. These priorities have catalyzed a greater focus on sales innovation and projects that pose compelling business benefits. Hence, an increasing number of technical projects are being pursued to automate end-to-end CPQ processes that comprise needs assessments, opportunity qualification, guided selling, quoting, pricing, deal structuring, negotiations and pre-close support, approvals and order capture. New projects have also benefited from the economic recovery, which has released pent-up demand for investment in sales channels. The primary purpose of CPQ application suites is facilitating process flows in sales cycles for deal and transaction development, in contrast with the function of product configurators in ensuring execution of orders and bills of materials for production or fulfillment purposes. CPQ suites expand on the scope of sales configuration systems to provide greater functional breadth and integration of capabilities for CPQ and other necessary content, to deliver superior in-line support for different selling approaches. Mentions: BigMachines, Cameleon Software, Cincom, Configit, Configure One, FPX, Intelliquip, Oracle, Siebel, SAP, Sterling Commerse, Tacton Systems, TDCI, Webcom  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: June 2011 The number of installed server VMs and containers has nearly doubled in the past year as competition improves, virtualization adoption expands, the midmarket heats up, desktop virtualization drives more workloads to servers and workloads are deployed by cloud computing providers. As of mid-2011, at least 40% of x86 architecture workloads have been virtualized on servers; furthermore, the installed base is expected to grow five-fold from 2010 through 2015 (as both the number of workloads in the marketplace grow and as penetration grows to more than 75%). A rapidly growing number of midmarket enterprises are virtualizing for the first time, and have several strong alternatives from which to choose. Virtual machine (VM) and operating system (OS) software container technologies are being used as the foundational elements for infrastructure-as-a-service (IaaS) cloud computing offerings and for private cloud deployments. x86 server virtualization infrastructure is not a commodity market. While migration from one technology to another is certainly possible, the earlier that choice is made, the better, in terms of cost, skills and processes. Although virtualization can offer an immediate and tactical return on investment (ROI), virtualization is an extremely strategic foundation for infrastructure modernization, improving the speed and quality of IT services, and migrating to hybrid and public cloud computing. Mentions: VMWare, Microsoft, Citrix Systems, Oracle, Parallels, Red Hat, Novell  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: May 2011 In Forresters 149-criteria evaluation of 10 platform-as-a-service (PaaS) vendors, we found that Microso! and salesforce.com led the pack because of their comprehensive features for application development and delivery pros and strong strategies in the category. Cordys, LongJump, Caspio, WorkXpress, WaveMaker, and Google were the next-strongest vendors (in order) in our analysis, followed by OrangeScape and Tibco So!ware. Our analysis shows which PaaS vendors are best for professional developers and which are best for business developers. Our analysis also reveals a very immature market with lots of potential risks for buyers. Mentions: Appian, Google, LongJump, Magic Software, Microsoft, NetSuite, OutSystems, salesforce.com, Servoy, Tibco Software, Vaakya, WaveMaker, WSO2, Cordys, Intuit, TrackVia, WOLF Framworks, Amazon, Appistry, Apprenda, CloudBees, Cloudsoft, Engine Yard, GigSpaces, Heroku, Joyent, Red Hat, techcello.com, VMWare, Caspio, Cordys, IS Tools, OrangeScape, WorkXpress, Zoho  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: May 2011 Over the past year, client inquiry questions have evolved from "What is cloud?" to "What vendors should I consider?" This market overview examines the landscape of vendors providing solutions designed to accelerate the implementation of an infrastructure-as-a-service (IaaS) cloud in a customers data center. Several standard criteria and a selection of differentiating factors are examined. All the solutions evaluated provide the core IaaS functions: self-service, standardization, automation, and pay-per-use. In this market we found five solution types emerging: 1) enterprise systems management vendors; 2) OS/hypervisor vendors; 3) converged infrastructure solutions; 4) pure-play cloud solutions; and 5) grid-derived solutions. Each brings the core IaaS features as well as unique differentiating value. Mentions: Caspio, Cordys, Google, LongJump, Microsoft, OrangeScape, salesforce.com, Tibco Software, WaveMaker, WorkXpress  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: May 2011 In Forresters 147-criteria evaluation of database auditing and real-time protection vendors, we found that the market is rife with mature products. IBM, Imperva, and Sentrigo lead the pack because of their strong user activity auditing, policy management, real-time protection, and application support capabilities as well as their forward-thinking strategies. Application Security, Oracle, and Fortinet are Strong Performers; their products have reporting, real-time detection and protection, and user-activity auditing capabilities that are slightly weaker than capabilities of the Leaders offerings. However, all of the products we evaluated are mature database auditing and real-time protection solutions. Given this, rather than basing their choice of database auditing and real-time protection product on traditional auditing functions, application development and delivery professionals should base their decision on the more cutting-edge functionality, such as real-time attack activity blocking, privileged-user monitoring, drilldown analytics, and centralization repository. Mentions: IBM, Oracle, Application Security, Fortinet, Imperva, Sentrigo  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: May 2011 The growing malware threat continues to drive the SWG market. Solutions for detecting malware vary widely in sophistication, ranging from basic signature-based to advanced heuristics-based analyses. The market is still dominated by on-premises solutions, but cloud services are growing rapidly. The Web 2.0 phenomenon and associated malware threats continue to drive the SWG market. Large and small enterprises now understand that they need perimeter-based anti-malware protection, and many organizations seek more granular policy controls for dealing with social networking. The market has responded with a range of options that broadly fits into two categories: on-premises equipment and cloud-based services (also known as "SWG-as-a-service"). Each category includes diverse technology options. The vendors in the Magic Quadrant represent a broad spectrum of choices in this rapidly evolving market Mentions: Cisco, Blue Coat Systems, Websense, McAfee, Zscaler, Actiance, Symatec, Trend Micro, Barracuda Networks, Sophos, ContentKeeper Technologies, Webroot, Sangfor, SafeNet, Cymphonix, Optenet, Phantom Technologies, Clearswift, CA Technologies, St. Bernard Software, Red Condor, EdgeWave, Palo Alto Networks  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: May 2011 Platform-as-a-service (PaaS) offerings represent a critical space within the broader cloud ecosystem, as they provide the linkage between application platforms and underlying cloud infrastructures. In order to build a viable cloud market strategy, vendor strategists of independent software vendors (ISVs) and tech service providers need to understand their partnership opportunities in this area. In this report, we outline how Forresters 149-criteria evaluation of 10 PaaS vendors can be used to determine the best partner choices. Our research unveils that salesforce.com, because of its comprehensive PaaS features and strong vision and strategy, represents the top choice for ISVs. For service providers, we see strong performances of Cordys, LongJump, Microsoft, salesforce.com, and WorkXpress, which support multiple deployment and business models. Although PaaS overall is still in the early stages of its evolution with lots of potential risks for buyers, without a strong set of PaaS choices, vendor strategy professionals will struggle to make a safe infrastructure bet for their SaaS application platforms or local ecosystems. Mentions: Caspio, Cordys, Google, LongJump, Microsoft, OrangeScape, salesforce.com, Tibco Software, WaveMaker, WorkXpress  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: May 2011 This years leading multichannel campaign management (MCCM) vendors provide the breadth and depth of capabilities needed to support multichannel campaigns, while the niche vendors focus their efforts on software-as-a-service (SaaS) delivery and Internet Protocol (IP)-addressable areas, such as Web, mobile and social channels. None of the vendors is solely visionary. Despite a flurry of acquisitions, the vendors that appear in this years and last years Magic Quadrants show only modest changes. Expect accelerated digital marketing (including mobile and social) development and acquisitions in 2011. Overall, the MCCM market showed positive growth in 2011. Marketers continued to shift investments from mass-marketed, one-channel, one-way, company-driven campaigns to multichannel, measurable, interaction-driven campaigns. In addition, most of the vendors in this Magic Quadrant showed double-digit growth in 2010 and were profitable. During the past year, MCCM providers focused on ease of use and user interface (UI) updates, and kept overall product development modest in scope. Although the market absolutely needs innovative product development to grow, none of the vendors took a differentiated direction or provided new, game-changing, thought-leading functionality that would elevate it to visionary status. For example, although social marketing and mobile marketing are very hot topics for clients, many MCCM vendors continued to offer first-generation, fundamental digital capabilities, such as the ability to send a campaign with a short URL to Twitter. Mentions: IBM, Unica, SAS, Teradata, Aprimo, Oracle, Siebel, SAP, Microsoft Dynamics CRM, Eloqua, Responsys, Neolane, Alterian, RightNow, Marketo, Pitney Bowes, smartFOCUS  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: May 2011 Contact center investments are increasing worldwide as restraints on capital and customer service budgets ease. Companies must evaluate vendors technology and ability to deliver solutions in relevant regions. The contact center infrastructure market continues its trend toward consolidation of vendors as it has for several years. Three vendors, Avaya, Alcatel-Lucent (Genesys), and Cisco, combined now make up more than 70% of end-user revenue for the global market. However, other vendors continue to grow revenue by employing a variety of strategies. These strategies include, among others, focusing on differentiated technology for various enterprises needs, offering solutions that target the service provider, targeting innovation toward niche applications such as dialer solutions, and targeting emerging markets that may offer faster market growth rates and more greenfield opportunities than those in mature markets such as North America, Western Europe, and developed portions of Asia/Pacific. Mentions: Avaya, Cisco, Alcatel-Lucent, Genesys, Interactive Intelligence, Aspect, SAP, ZTE, Vocalcom, Syntellect, CosmoCom, Altitude Software, Aastra Technologies, Mitel, Huawei, Siemens Enterprise Communications, NEC  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: April 2011 The global recession that swept the world had a major impact on markets and for a period of time, especially the first half of 2009, paralyzed them. While IT spending overall was negative during that time, the BI market managed to grow 4.2% in 2009. In 2010, the global resurgence from stimulus packages, general improvement in the macroeconomy and new product releases contributed to a surge in spending. As a result, BI software growth accelerated to 13.4% in 2010. As BI spending has far surpassed IT budget growth overall for several years, it is clear that BI continues to be a technology at the center of information-driven initiatives in organizations. Vendors also continue to aggressively market their capabilities in this area, so revenue growth is as much a function of vendor push as demand pull. The market can now count itself among those select enterprise software areas that have more than $10 billion in software revenue. As a maturing area, a large portion of revenue now comes from maintenance. But a new wave of lighter-footprint data discovery and packaged analytics applications are challenging existing paradigms in organizations, and that demand is rarely driven by IT organizations. Hence, while some areas of IT-facing BI (namely, reporting, online analytical processing and ad hoc querying) are commoditized with resulting pricing erosion, new islands of buying centers are emerging in business units across organizations. Mentions: SAP, Oracle, SAS, IBM, Microsoft, MicroStrategy, FICO, QlikTech, Infor, Information Builders, Actuate, Tibco, Minitab, Accelrys, Tableau  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: April 2011 As smartphones proliferate in the enterprise, companies are struggling to manage policy, security and support. Enterprise mobile device management software is evolving to offer smartphone (and other device) support across a variety of platforms. Although some of the vendors and products have been around for a long time, mobile device management (MDM) is a nascent market, and the vendors offerings have little consistency. Many come from mobile messaging and security to support MDM, and, worldwide, there are more than 60 companies in this space. Of these, 42 were deemed potential candidates for this Magic Quadrant (see Figure 1) and were sent questionnaires; 23 met Gartners inclusion criteria. Mentions: Sybase, Good Technology, AirWatch, MobileIron, Zenprise, Symantec, McAfee, Tangoe, BoxTone, Motorola, SOTI, Mobile Active Defense, Excitor, Fixmo, IBELEM, Capricode, Fromdistance, FancyFon Software, The Institution, Ubitexx, Odyssey Software, Smith Micro, Fiberlink Communications  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: April 2011 Demand for Web fraud detection software and services are at an all-time high. Hackers and criminals continue attacking financial services and retail firms, and are increasingly reaching into other sectors, such as healthcare, insurance, government, small businesses, Internet service providers, security firms, defense contractors and technology companies. Targeted "spear-phishing" attacks that come loaded with malware are more frequently launched against nonprivileged and privileged users who have access to sensitive data or systems that can benefit the thieves financially or in many other ways. This has put a wide variety of enterprises across the globe on alert that they need better protection for their accounts and information. The Web fraud detection market provides technology that addresses online threats head on. Since year-end 2009, the market has grown 35% to about $270 million in annual revenue as companies scramble for solutions that mitigate potential damage. Significant change was witnessed in the Web fraud detection vendor landscape during 2010. Four new vendors in the Gartner Web fraud detection Magic Quadrant are challenging the incumbents by selling solutions that are often easier to implement and directly tackle cyberattacks, such as zero-day exploits and trojans that raid business accounts. Three existing players on last years Magic Quadrant were acquired by major Fortune 500 firms, with the hope that they can leverage the acquired Web fraud detection technology for their products, while growing their customer base. All this change is good for Web fraud detection customers, because the end result is more competition, lower prices, more-innovative products and services, and solutions that are smarter, faster and easier to implement. We expect the next 18 months to be just as dynamic in terms of the Web fraud detection vendor landscape as the past months were. Expect more Web fraud detection market consolidation in 2012 and beyond as more Web fraud detection vendors are acquired by cash-rich companies that sell broader solutions, such as enterprise fraud management, security monitoring, payment processing, or identity and access management. Enterprises should match their requirements to the unique set of differentiating technology that a vendor offers, and should align the vendors vision for growth and product development with the enterprises own expectations of future requirements. Mentions: Oracle, CA Arcot, Symantec, Entrust, Easy Solutions, Digital Resolve, RSA, Nice Actimize, 41st Parameter, Accertify, Trusteer, iovation, Silver Tail Systems, Guardian Analytics, ThreatMetrix  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: April 2011 In 2011, consumer goods (CG) manufacturers continue to face an uncertain demand environment. To capture demand and drive increasing efficiencies from consumer-focused and trade-focused activities, it is imperative for CG companies to invest in consumer engagement, customer collaboration and innovation. Here, we present some vendors for marketing research, social commerce, shopper marketing and in-store execution. Vendors are incorporating new technologies into their applications to help manufacturers derive better consumer insights as consumers go through their decision-making processes without having to rely on information supplied by retailers. New technologies are making it easier to connect manufacturers with consumers while they are in stores using their mobile phones, thereby opening up new lines of communication that can help consumers make more-informed shopping decisions, and providing new insights for manufacturers to drive future promotions. Manufacturers are in a better position to generate insights that lead to an improved shopping experience for consumers with enhanced shopper marketing and business intelligence (BI) technologies, which make it easy for manufacturers to monitor in-store conditions holistically, visualize new shelf sets or quantify the impact of out-of-stock items. Mentions: Nexium Customer Solutions, Market Force Information, InContext Solutions, CheckPoints, Bazaarvoice  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: April 2011 There is a strong link between Web customer service and the contact center. Whenever a customer needs the assistance of a human customer service representative, there is a shift from strictly Web customer service to the CRM customer service contact center. In increasing order of complexity, the requirements for the CRM customer service contact center may include one of these four major areas: " Information access: These contact centers focus on low interaction complexity and low process complexity. They can support order placement, complaint management, password assistance or consumer information, service activation, balance look-up, timetables, or ticket purchasing. Basic CRM capabilities are needed for account information, order information and contract details, but there is less emphasis on real-time analytics or offer management. The process supported may not be particularly complex; however, the information must be reliable, readily available and delivered in an easy-to-use graphical user interface (GUI). Contact centers in this space often do not show much business value and will eventually be replaced with Web customer service technologies. " Service process optimization: This is a customer service center or advisory center (for example, investing and insurance) with low interaction complexity, but high process complexity. It focuses on the efficiency and repeatability of the process. There may be little value in complex analytics or offer management. The goal of the customer experience is focused on process efficiency, rather than profitability. " End-to-end industry process experts: The contact centers in this context are complex and industry-specific, and often demand that the customer service representative not be forced into following a specific process for some parts of the interaction, but be forced to follow compliance in others. This is where high interaction complexity meets a range of process complexity. For example, the steps in a loan process must be followed consistently, but the offer, rate and conditions may vary based on the customer type, profitability and potential. " Intelligent dialogue/real-time decisioning: The conversations in this contact center require access to richer information about the customer and product or service, as well as sales and marketing goals. These conversations also become more process-intensive and can be driven by business process management (BPM) software, guided by workflow, analytics and predictive features that can be customized based on personalization rules. Mentions: Oracle, RightNow, salesforce.com, Microsoft, Pegasystems, SAP, Amdocs, Sword Ciboodle, Nice Systems, Pitney Bowes, Astute Solutions  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: April 2011 In Forresters 109-criteria evaluation of both commercial and open source enterprise service bus (ESB) vendors, we found that Software AG, Tibco Software (Tibco), Oracle, and Progress Software are Leaders because of their broad functionality across the architecture, orchestration, mediation, connection, and change and control areas of this evaluation. Two open source ESBs from FuseSource and WSO2 also made the Leader category, as did two separate ESB products from IBM. In addition, two other open source products from MuleSoft and Red Hat scored as Strong Performers along with a third ESB product from IBM. Mentions: FuseSource, IBM, MuleSoft, Oracle, Progress Software, Red Hat, Software AG, Tibco Software, WSO2  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: April 2011 The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers both. In Forresters 65-criteria evaluation of SAP service providers we found that Accenture and IBM still lead the market for overall breadth and depth of offerings, with the greatest span of services offerings across the SAP life cycle (from advisory and process consulting through to implementation to support and hosting), industry expertise, and geographic reach. However, many options exist in this mature but rapidly changing market, from India-based firms like TCS, Wipro, Infosys, and HCL Axon to European-centric options like T-Systems and Logica to consultancies strongest in advisory - Deloitte and PwC. Mentions: IBM, Accenture, Capgemini, HP, CSC, Wipro, NTT Data Group, Infosys, Cognizant, PwC, Logica, Fujitsu, Neoris, Siemens, Deloitte, T-Systems, TCS, HCL Axon, Ciber  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 In Forresters 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS, Accenture, Cognizant, HP, CSC, and Siemens (SIS). Strong Performers include Fujitsu, Mahindra IT & Business Services, Getronics Workspace Alliance (GWA), ACS, Unisys, Dell, Logica, and CGI. The market for IT infrastructure management services is evolving rapidly with the preference for asset-light transactions, continuing growth in global delivery, and the impact of the cloud serving to converge value propositions between leading contenders. The market for IT infrastructure management services is growing after a difficult period of economic uncertainty curtailed demand and as customers embrace IT outsourcing as a way to achieve cost efficiencies. Mentions: Infosys, IBM, HCL, TCS, CSC, Accenture, HP, Cognizant, Wipro, Siemens (SIS), Capgemini, Fujitsu, Mahindra IT & Business Svcs., Dell, GWA, ACS, Unisys, Logica, CGI  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can be more cost-effective, increase your flexibility, and help control the historical business and technical challenges of deploying these tools yourself. Forrester recently published a report covering four major cloud email platforms. But I&O professionals need to expand their scope to include third-party service providers. To do so, focus on three categories of criteria: the service catalog, operational details, and market characteristics. From there, I&O teams can determine the best technical and business fit from among the four groups of cloud-based email vendors.   Mentions: Apptix, AT&T, Conncetria, Google, IBM/Lotus, Intermedia, Microsoft, Navisite, Rackspace, USA.NET, Verio, Verizon, VMware/Zimbra   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 Enterprise networking has been a horizontal market, with most providers interested in winning clients from any industry sector. However, we are seeing strong growth in vertical industry solutions, with many providers offering unique value-added solutions for a handful of sectors, such as ultra-low latency networks for the financial trading community or content distribution and management for the media sector. We expect this vertical approach to become an area for increasing differentiation. Mentions: AT&T, Verizon, Orange Business Services, BT Global Services, T-Systems, Tata Communications, NTT Communications, Cable&Wireless Worldwide, Telefonica, Global Crossing, Reliance Globalcom  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 The global network service provider (NSP) market remains highly competitive, with additional pressure from regional sourcing options. This is good news for enterprises, because, when combined with competitive purchasing strategies, it ensures continued downward pressure on pricing (of as much as 10% to 15% per year, depending on service and geography), which we expect to continue for at least the next three years, as well as the opportunity to gain more-favorable commercial terms. The increasing use of partnerships and network-to-network interconnects (NNIs) is gradually diminishing the importance on ownership of network assets; however, such arrangements are seldom entirely equivalent to a single network solution, and enterprises need to focus on the outcomes, especially SLAs, when comparing providers with different quantities of their own infrastructures. Multiprotocol Label Switching (MPLS) and internet virtual private networks (VPNs) have been joined by Ethernet services as the standard portfolio of underlying transport services. Overlaying these services are an ever-broadening array of value-added capabilities, with WAN optimization, managed LAN, cloud (infrastructure as a service) and SIP trunking joining hosted Internet Protocol (IP) telephony, unified communications, remote access, telepresence and security services. While few organizations will take all of these services from a single provider, global NSPs are gaining credibility in supplying these strategic services. Mentions: AT&T, Verizon, BT , Global Services, Orange Business Services, T-Systems, Tata Communications, NTT Communications, Telefonica, Cable&Wireless Worldwide, Global Crossing, Reliance Globalcom  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 The vendors profiled in this research can provide standards-based connectivity from access points to a wide variety of clients, support for 802.11a/b/g/n, a network management application and standards-based security with 802.1X through WPA2. More than in previous years, however, enterprises can choose from a larger number of alternative architectures, including controllerless, virtualized and cloud-based controllers. These divergent architectures are supplied by traditional and startup vendors, reflecting customer requirements for more choice in the deployment options for wireless LAN (WLAN) networks. Smaller vendors continue to focus on vertical markets or regional implementations, but enterprises should expect all vendors to meet broader access-layer requirements and, often, global networking needs. Momentum continues to grow for a single vendor at the edge of the network capable of providing switches and access points, as well as differentiating network services that will consolidate security and management and provide a better and more-cohesive end-user experience. Leaders and Challengers in this Magic Quadrant will pose the least risk for client investment, but they may not always provide the most leading-edge or current technology. Vendors termed Visionaries could provide this capability, but they may present a greater risk. Niche Players will typically appeal to vertical users, low-price buyers or companies looking for a specific set of features. Mentions: Cisco, Aruba Networks, Motorola, Meru Networks, Ruckus Wireless, Aerohive Networks, Bluesocket, Meraki, Enterasys/Siemens Enterprise Communications, HP Networking, Xirrus, D-Link Systems, Juniper Networks  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 The market for help desk outsourcing services remains mature. However, Gartner has added two external service providers to this years Magic Quadrant and excluded three previous participants. The main reasons for this shift in the service provider landscape are acquisitions, mergers and expanded offerings from service providers in other complementary infrastructure offerings, such as data center services and network services. In addition, vendors have added new tools that have changed and improved their end-to-end delivery capabilities, as well as several alternative call request channels, such as e-mail, instant messaging and Web access, which are now typically included in todays help desk service offerings. Moreover, external service providers that have participated in the help desk Magic Quadrant for many years recognize the capabilities of other providers. More specifically, providers that have never operated in the help desk outsourcing space offer tools, such as remote infrastructure management, that are gaining more of a presence in this space. Providers already in the help desk market have access to and are using these new tools and technologies, which is leading to associated process changes. This is leading to inevitable changes in the competitive positioning of providers in the North American help desk market. Mentions: CompuCom, CSC, Dell, HP, HCL Technologies, IBM, Siemens IT Solutions and Services, Unisys, ACS, A Xerox Company, Stefanini TechTeam, Ciber, Technisource, Pomeroy, Wipro, Genpact, CGI, Verizon, Maintech, GlobalServe, Patni Computer Systems, Fujitsu  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 2010 was a strong recovery year for the midrange and high-end NAS market, which grew 33% over 2009 in terms of hardware vendor revenue. IN contrast, the market declined by 2% in 2009 due to severe IT spending cuts triggered by the financial crisis. Compared with the midrange and high-end block-access modular storage hardware market, which grew by 16% in 2010, the midrange and high-end NAS hardware markets growth rate was twice as fast. This favorable growth rate was a result of several factors: fast-growing unstructured file data, widespread availability of data deduplication/compression in NAS storage solutions, ease of management, support of virtualized environments such as VMware, and the flexibility of unified storage. Mentions: NetApp, EMC, IBM, Oracle, BlueArc, Symantec/Huawei Symantec, Pillar Data Systems, Hitachi/Hitachi Data Systems, Panasas, HP, LSI, Scale Computing  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 The CPM market is dominated by three megavendors: Oracle, SAP and IBM. Although they all have strong product portfolios, there is still some uncertainty among users about these vendors future product road maps. Additionally, there are many specialist vendors that offer leading-edge functionality and licensing options that appeal to organizations that do not want to choose from the megavendors. The majority of specialist CPM vendors grew more than the overall market (revenue growth in the CPM suite market in 2009 was 9%, excluding the five largest vendors, whereas revenue growth of the five largest vendors was 3%). However, there were large fluctuations between vendors - for example, SAPs revenue shrank (-1%) and both Infor and SAS grew below the market average (1% respectively), while Oracle and IBM showed healthy growth (6% and 7%, respectively), and Bitam and Clarity Systems (acquired by IBM in October 2010) were the fastest-growing CPM vendors (31% and 38%, respectively). Some independent vendors (such as Board International, Prophix Software, Tagetik and Bitam) have been able to capitalize on the opportunity created by Microsofts road map changes, but the biggest vendors are increasing market share either through organic growth or further consolidation. The combined global market share of the top five CPM vendors (including all their acquired assets) comprises 76% of the market, and the rest of the market is composed of many small vendors. Almost all the revenue in the market is generated through traditional on-premises implementations. However, we have also seen increased traction for SaaS-based CPM solutions. Mentions: Oracle, SAP, IBM, Infor, SAS, Exact-Longview, Tagetik, Board International, Prophix Software, Host Analytics, Bitam, Winterheller, KCI Computing  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 The Pan-European network service provider market remains highly competitive. The growing trend to interconnect networks means reach is gradually diminishing as a differentiator, and service portfolio and quality are increasing in importance. It is increasingly difficult to distinguish access purchasing, using centralized, often distance-insensitive approaches, such as wholesale DSL or Ethernet exchanges from reach extension partnerships using network-to-network interfaces to cover countries or regions of Europe. Therefore, enterprises should focus on the outcomes in terms of price, service levels and visibility, and ensure that the provider has the necessary skills to integrate network elements from different sources into an end-to-end solution. Portals giving online visibility and control over many aspects of the solution are an increasingly important tool to deliver this end-to-end experience. Mentions: Verizon, Orange Business Services, BT Global Services, AT&T, T-Systems, Interoute, Easynet, Colt, SITA, Telefonica, Cable&Wireless Worldwide, Global Crossing, NTT Communications, KPN, Reliance Globalcom  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 Forrester continues to see ever-increasing levels of interest in and adoption of business intelligence (BI) platforms, applications, and processes. But while BI maturity in enterprises continues to grow, and BI tools have become more function-rich and robust, the promise of efficient and effective BI solutions remains challenging at best and elusive at worst. Why? Two main reasons: First, BI is all about best practices and lessons learned, which only come with years of experience; second, earlier-generation BI approaches cannot easily keep up with ever-changing business and regulatory requirements. In this research document, Forrester reviews the top best practices for BI and predicts what the next-generation BI technologies will be. We summarize all of this in a single über-trend and best practice: agility. BP pros should adopt Agile BI processes, technologies, and architectures to improve their chances of delivering successful BI initiatives. Mentions: Actuate, Appfluent Technology, Attivio, Balanced Insight, BIReady, Cognizant, Composite SW, CSC, Endeca, Fujitsu, IBM, Information Builders, Infosys, ITC Infotech, Kalido, KPMG, Microsoft, Microstrategy, MindTree, Ness Technologies, Oracle, Panorama Software, QlikTech, Quiterian, Saffron Technology, SAP, SAS, SiSense, Tableau Software, TCS, TIBCO, WhereScape  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 Gartners first MarketScope for Lead Management provides guidance to organizations planning to invest in new lead management applications, services or projects, and organizations planning to upgrade, reassess or refine existing lead management systems. Use this MarketScope to understand the opportunities and challenges that marketing executives are experiencing when building and deploying lead management processes, and to guide initial vendor selection based on your organizations requirements. Key findings include: " Lead management has become an investment priority as companies focus on customer acquisition and retention to maintain and grow revenue streams. " Gartners "Hype Cycle for CRM Marketing Applications, 2010" shows that lead management is entering the Plateau of Productivity. At this stage of market maturity, companies implementing effective lead management processes and technology can expect to see quantifiable benefits, particularly in improved conversion rates and increased sales. " Companies implementing lead management technologies continue to be challenged by issues such as ensuring that marketing processes are aligned with direct and indirect sales objectives, and justifying technology investments to senior management. " Multichannel lead management generates a lot of interest, hype and discussion; however, more than 75% of companies that have invested in automating lead management leverage only two channels, primarily e-mail and Web landing pages. " Social media is just beginning to be integrated into structured lead management processes by companies that have moved beyond e-mail and Web landing pages. Companies also continue to evolve strategies around whether social media can be an effective lead management channel, and how metrics for social interaction can guide these efforts. Mentions: Aprimo, Eloqua, Leads360, LoopFuse, Manticore Technology, Marketbright, Marketo, Microsoft, Neolane, Oracle, Pardot, SAP, Silverpop, TreeHouse Interactive, Unica  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery, productization of service and consulting offerings, and industry consolidation. Indian-based offshore providers are increasing their footprint in the European infrastructure outsourcing market, but their market presence is still lower than the traditionally strong service providers in Europe like HP, IBM, Siemens (SIS), and T-Systems. European sourcing and vendor management (SVM) professionals need to recognize the key changing trends of the infrastructure service market and should understand and identify the right solution within infrastructure providers changing portfolios to meet their companys business requirements. Mentions: Accenture, ACS, CapGemini, CGI, Cognizant, CSC, Dell, Fujitsu, Getronics Workspace Alliance, HCL, HP, IBM, Infosys, Logica, Mahindra IT & Business Services, Siemens (SIS), T-Systems, TCS, Unisys, Wipro  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: March 2011 DDI is an independent niche market. This is good news for buyers of DDI solutions, because the decision can be made independently of other technology purchases. Its challenging for vendors, because efforts to grow through technology partnerships have largely fallen flat. While several DDI vendors have established technology partnerships with vendors outside the DDI market, none can be categorized as market-changing moves. The most aggressive move was made by Infoblox, with its acquisition of network configuration and change management (NCCM) vendor Netcordia in May 2010. Infoblox positioned the move as a response to the virtualization trend, since virtualization creates provisioning challenges (related to the speed and automation of provisioning IP addresses). Its goal is to integrate NCCM and DDI technologies to respond to the operational challenges of virtualization. Garner is beginning to hear this requirement from some clients with large-scale virtualized server environments (for example, private cloud), but it is still far from a mainstream requirement. Another vendor, BlueCat Networks, has integrated its DDI solution with HPs configuration management database (CMDB) offering. Here again, integrating DDI and CMDB technologies is not a mainstream requirement. Alcatel-Lucent has integrated its VitalQIP solution with InfoExpress network access control (NAC) product, although other NAC and DDI partnerships have met with limited success. These examples underscore the independent nature of the DDI market, Mentions: Alcatel-Lucent, BlueCat Networks, BT Diamond, EfficientIP, Infoblox, Men & Mice, Nixu Software  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: February 2011 Forrester recently surveyed 137 Customer Intelligence professionals to understand their marketing technology priorities, plans, and budgets. Old issues continue to fester - a lack of a centralized view of their customers and insufficient measurement limit their marketing programs. CI professionals hunger for marketing technology as mobile, optimization, and campaign management remain popular choices. Mentions: N/A  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: February 2011 In Forresters 56-criteria evaluation of enterprise data warehousing (EDW) platform vendors, we found the EDW market increasingly competitive, as illustrated by tighter clustering of top vendors. Teradata, Oracle, Sybase (SAP), and IBM lead by offering high-performance, scalable, flexible, and robust EDW solutions. Teradata provides the most scalable, flexible, cloud-capable EDW solution in todays market. Oracle has built its Exadata Database Machine into a formidable new product family. Sybase, recently acquired by SAP, continues to enhance IQs massively parallel columnar technology for realtime analytics. IBM has ramped up its EDW solution focus and now sets the pace on petabyte-scale Hadoop integration. SAP is rapidly evolving and converging BW and BWA into a high-performance EDW with an in-memory, columnar infrastructure optimized for real-time analytics. EMC Greenplum demonstrates solid execution and continued innovation. Netezza (recently acquired by IBM) has integrated in-database analytics into its high-performance EDW appliances. Microsoft has launched cost-effective EDW appliances for midmarket and large enterprises, and Strong Performer Vertica Systems continues to enhance its high-performance all-columnar EDW architecture. Mentions: Teradata, Oracle, Sybase (SAP), IBM, SAP, EMC Greenplum, Netezza (IBM), Microsoft, Vertica Systems  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 In Forresters 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasystems excelled with strong capability in all process areas - particularly service requests - supported by a sophisticated rules engine that automates case progression. IBMs strong content management capabilities and strategic positioning lifted it into the Leader category. EMC demonstrated powerful DCM capabilities focused on its traditionally strong content management offering. Appian shone with its emphasis on collaboration supported by the new Appian Tempo interface. Singularity demonstrated a long-term commitment to and vision of DCM, underpinned by strong support for complex timelines and skills management. Global 360 completed the Leaders group with its user-centric, persona-based interface, complimented by automation and event management capabilities. Strong Performers included Pallas Athena, Sword Ciboodle, and Cordys - all offering robust platforms that provide innovation in different DCM areas. ActionBase ranks as a Contender, filling the gap between email chaos and process-centric DCM. Mentions: ActionBase, Appian, Cordys, EMC, Global 360, IBM, Pallas Athena, Pegasystems, Singularity, Sword Ciboodle  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 This Magic Quadrant for Blade Servers focuses on a market that is growing in complexity and sophistication, due to the emergence of related form factors, such as skinless servers, and the fast-growing interest in cloud computing, virtual input/output and fabrics. Blades represent an important stage in the evolution of servers as separate, discrete platforms give way to modular designs, and the boundaries between servers, storage and networking become increasingly blurred. This creates an increasing overlap of functionality between product categories that were previously more clearly delineated. These boundaries will be further tested as fabric-based computing becomes more prevalent, and all blade servers are examples of a fabric-enabled architecture, due to the switch-based backplane or midplane that they exploit. Blades represent a more proprietary investment, due to the lack of hardware form factor interoperability standards and the growing dependence on proprietary management tools and virtual input/output (I/O) solutions.   Mentions: HP, IBM, Dell, Cisco, Fujitsu, Oracle, NEC, Bull, SGI, Hitachi   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 Quality organizations are under pressure to reduce costs and improve quality, while being hit with new technologies and practices. Agile practices, rich-client technology and cloud platforms are creating disruption in the testing tools market. The traditional focus in the application quality management market has been for specific testing activities (for example, load/stress and functional/regression). Economic conditions and pressure to improve time to market are placing increased emphasis on productivity. Agile development continues to make inroads into quality assurance (QA) and testing teams, and this is reflected by growing support of test planning tools for agile processes, such as scrum. Rich-client technologies, Web-connected devices and private cloud architectures are placing stress on the testing organization to adequately test software. The shift toward packages, service-oriented architecture (SOA) and business process management (BPM) also drives greater business analyst involvement in overall quality efforts, along with a shift in focus from finding defects in validation to ensuring that business objectives are met. Testing software can be an expensive process, but poor software quality leads to user dissatisfaction, as well as increased development and maintenance. Therefore, having a well-defined set of tools and practices to drive software quality will positively affect the overall business bottom line.   Mentions: HP, IBM, Oracle, Micro Focus, Microsoft, iTKO, Soasta, Worksoft, Parasoft, Crosscheck Networks, Tricentis, Original Software, Green Hat, SmarteSoft, SmartBear Software, Seapine Software, AutomatedQA, Borland   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 This research is the inaugural version of a new Magic Quadrant that looks beyond enterprise software-only backup vendors and their solutions, and places a new emphasis on evaluating a broader set of vendors that offers disk-based data capture and data recovery capabilities. Backup and recovery is one of the oldest and most frequently performed operations in the data center. Despite the long timeline associated with backup, the practice has seen a number of changes (such as new recovery techniques and a new, expanded set of vendors to consider) and challenges (such as how to protect server virtualized environments, very large databases, remote offices, and desktops and laptops) in recent years. Gartner end-user inquiry call volume regarding backup continues to be high every year, and has been rising at about 20% each year for the past three years. Organizations worldwide are seeking ways to easily, quickly and cost-effectively ensure that their data is appropriately protected. Organizations are also voicing the opinion that backup needs to improve a lot, not just a little. For more research on current backup/recovery challenges, and practical advice on how to address them, see "Best Practices for Addressing the Broken State of Backup" and "Backup and Recovery Optimization and Cost Avoidance." The rising frustration with backup implies that the data protection approaches of the past may no longer suffice in meeting current, much less future, recovery requirements. As such, companies are willing to adopt new technologies and products from new vendors, and have shown an increased willingness to switch backup/recovery providers in order to better meet their increasing service levels. The 2009 trends of incorporating more disk in the recovery process, deploying data deduplication and "treating disk as disk," versus seeking appliances with a virtual tape library (VTL) interface, not only continued but accelerated in 2010.   Mentions: CommVault, EMC, IBM, Symantec, NetApp, FalconStor Software, CA Technologies, HP, Asigra, i365, BakBone Software, Iron Mountain, Syncsort, Atempo, Acronis   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 The total market for test management and functional and load/stress automation declined by 6.6% in 2009, to just under $1.3 billion. Part of this was the disruption in the market from Micro Focuss acquisition of Borland and Compuwares software quality assets. Although the market declined, several of the smaller vendors in this Magic Quadrant had significant growth, with many doubling in revenue. In general, the traditional (client/server and Web testing) market is very stable, with a clearly defined pecking order established. We expect to see continued acquisition activity, as vendors acquire to address new application architectures and fill out overall application life cycle management (ALM) positions (see "MarketScope for Application Life Cycle Management"). There is room for market growth in the number of people using these tools, and we expect that most enterprises will have products from multiple vendors in this Magic Quadrant. We also expect that the market will see an overall return to growth during 2011, although lower - cost offerings may offset this. This comes from a lack of standardization of tools and practices in IT organizations, as well as the need to support legacy and emerging composite application technologies. Mentions: HP, IBM, Oracle, Micro Focus, Microsoft, iTKO, Soasta, Worksoft, Crosscheck Networks, Parasoft, Green Hat, Tricentis, Original Software, SmarteSoft, SmartBear Software, Seapine Software  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 All the vendors have stepped up their marketing efforts as the competition has grown. End-user organizations should ignore marketing claims about the applicability and performance capabilities of solutions. Instead, they should base their decisions on customer references and proofs of concept (POCs) to ensure that vendors claims will hold up in their environments. Many trends - such as poor data warehouse performance, heavy competition and widely disparate marketing claims - will continue through 2011 and beyond. They will be joined by many new pressures arising from the desire to deliver greater business value with new applications, such as demands for further reductions in latency, the acquisition of appropriate data and greater performance. We describe the new and continuing trends in depth in "The State of Data Warehousing, 2011" and "Data Warehousing Trends for the CIO, 2011-2012." This Magic Quadrant deals with one of the primary building blocks of data warehouse infrastructure. As such, it should interest anyone involved in defining, purchasing, building and/or managing a data warehouse environment - notably CIOs, chief technology officers, members of business intelligence (BI) competency centers, infrastructure, database and data warehouse architects, database administrators (DBAs) and IT purchasing departments. Mentions: Teradata, Oracle, Sybase, an SAP Company, IBM/Netezza, SAP, EMC/Greenplum, Microsoft, Vertica, Ingres, Aster Data, Kognitio, ParAccel, InfoBright, SAND Technology, 1010data, illuminate  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 This document presents a global view of Gartners opinion of the main software vendors that should be considered by organizations seeking to use business intelligence (BI) platforms to develop BI applications. Buyers should evaluate vendors in all four quadrants and not assume that only those in the Leaders quadrant can deliver successful BI implementations. Year-to-year comparisons of vendor positions are not particularly useful given market dynamics (such as emerging competitors, new product road maps, new buying centers) and client concerns/inquiries have changed since our last Magic Quadrant. Therefore, we have evaluated vendors based on these new market dynamics and have reflected the changes in our Magic Quadrant criteria evaluation weights for 2011. For further guidance on the Magic Quadrant evaluation process and on how to use a Magic Quadrant, see "Magic Quadrants and MarketScopes: How Gartner Evaluates Vendors Within a Market." Moreover, while it is tempting for the reader to apply his or her own definitions for the Ability to Execute and Completeness of Vision evaluation criteria in order to judge vendor positions, such assumptions will likely lead to incorrect conclusions. For the purpose of this analysis, Ability to Execute is a function of a vendors score of five measures that Gartner believes customers care about most in vendor selection. It does not equate to revenue, revenue growth or market share. Completeness of Vision is based on the scoring of six key measures, including, but not exclusive to, "Offering (Product) Strategy." It is important to understand these criteria while judging vendors positions on the Magic Quadrant. These evaluation criteria are detailed in the Evaluation Criteria section of this document.   Mentions: Microsoft, Oracle, MicroStrategy, IBM, Information Builders, QlikTech, SAP, SAS, Tibco Software, Tableau, Targit, LogiXML, Board International, Salient Management Company, Bitam, arcplan, Corda Technologies, Actuate, Jaspersoft, Panorama Software, Advizor Solutions, Lyzasoft, Endeca, Birst, Oco, PivotLink, myDials, Dimensional Insight, Quiterian, Revolution Analytics, KXEN, Pentaho   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 Due to the focus on the market by IBM and HP - which has been sustained for several years - the blade server market is very skewed, with 70% of revenue achieved by these two vendors. Ciscos more recent entrance into the market stimulated and challenged the market during 2010. While considerably behind in volume, Ciscos entrance into the blade server market is causing confusion and unease among the installed base and channel of established blade market vendors. With so much investment in the concept, and with a strong CAGR that will erode the market for other server form factors, the blade server market offers a compelling opportunity for most server vendors - particularly those that focus on more-specialized geographic, verticalized or workload niches. The emerging market potential for private and public cloud server infrastructure also provides a natural opportunity for blade (and skinless) servers, as most cloud infrastructures are likely to be based on highly virtualized x86 platforms that are well-suited to rapid hardware provisioning. Mentions: HP, IBM, Dell, Fujitsu, Cisco, Oracle, NEC, Bull, SGI, Hitachi  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 The PCCLM market continues to mature; however, most of the vendors decreased in Completeness of Vision, because they are behind the market in meeting several emerging requirements, including non-Windows device management, desktop virtualization management and software as a service. The PC configuration life cycle management (PCCLM) market is mature, and there is not a huge difference in the core functionality of most PCCLM products. Buyers are increasingly driven by factors relating to ease of use and lower total cost of ownership, rather than comprehensive functionality. The vendors in this market are lacking in some key areas, most significantly non-Windows device management, management of desktop virtualization technologies and software-as-a-service (SaaS) delivery models. Organizations should not merely choose from the vendors in the Leaders quadrant (see Figure 1); they should create a list of criteria that describes the organizations needs and select from vendors that best meet those requirements. Organizations should use a vendor that is focused on this market and can meet the organizations needs for at least the next five years. Organizations should focus on process, training and proper product implementation, because these factors will influence a successful product experience more than the specific capabilities of a particular vendor.   Mentions: Microsoft, Symantec, HP, LANDesk Software, IBM, BigFix, Dell, KACE, Novell, BMC Software, FrontRange Solutions, Matrix42, CA Technologies   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 In Forresters 90-criteria evaluation of US database marketing service providers (MSPs), we found that Epsilon, KBM Group, and Targetbase led the pack because of their analytical and strategic approach to the business, coupled with broad capability and strong delivery. Allant, Acxiom, and Merkle give chase in a closely run race, and Harte-Hanks and Quaero show signs of progress if they can extend the success they have in pockets throughout their client base.   Mentions: Acxiom, Allant, Epsilon, Harte-Hanks, KBM Group, Merkle, Quaero, Targetbase, Datacore, Fortelligent   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: January 2011 Forresters 60-criteria evaluation of search marketing vendors scores iCrossing the best because of its forecast-based approach to campaign planning, qualitative and quantitative research skills, experience with emerging media, and clear strategic vision. 360i - a repeat Leader - follows closely due to its excellence at social media strategy, program development, and optimizing "off-site" assets - like videos or blog content. And Impaqt bests larger rivals with near-perfect scores on its current offering. Strong Performers have varied strengths. Rosettas account team structure supports integrated marketing, while Performics matches performance marketers because of its legacy and pay-for-performance pricing. iProspect has a vast international footprint. Razorfish has great ideas but poor SEO execution. And Covario is best for SEO automation. The Search Agency lands as a Contender due to its limited scope for enterprise-level solutions.   Mentions: 360i, Covario, iCrossing, Impaqt, iProspect, Perfomics, Razorfish, Rosetta, The Search Agency   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: December 2010 Gartners Magic Quadrant for IT Event Correlation and Analysis evaluates vendors Ability to Execute and their Completeness of Vision relative to a defined set of evaluation criteria regarding current and future market requirements. A Magic Quadrant should not be the only criterion for selecting a vendor, because the right solution for a given situation can be in any quadrant, depending on an enterprises specific needs. Enterprises considering the purchase of an event correlation and analysis (ECA) product should develop their own list of evaluation criteria and functional requirements in the categories of event collection/consolidation, processing/correlation and presentation. Large enterprises should consider a multitier event management hierarchy, pushing some event processing and correlation out to the managed IT element at the bottom of the hierarchy. These enterprises should use specialized event management tools in the middle, and should place a manager of managers (MoM) or a business service management (BSM) product on top. When investing in event management, prospects should understand how the product will fit with their overall event-to-incident/problem resolution processes, including workflow, escalation and integration with service desk tools.   Mentions: IBM Tivoli, HP, BMC Software, Microsoft, CA Technologies, NetIQ, Quest Software, Zenoss, Tango/04, eG Innovations, Argent Software, GroundWork Open Source, uptime software, EMC Ionix   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: December 2010 Although much adoption continues to occur in the managed-services space, Gartner believes the market will reward providers that offer value beyond traditional TEM by bundling these services within larger communications outsourcing and professional services (COPS) agreements. Some vendors - AT&T and Vodafone, for example - are willing to assume ownership of customers assets and transfer service contract ownership, so that the vendor becomes the customer of record (a process of contract novation). The market for TEM services still depends mostly on selectively sourced initiatives. However, broader value, compared with what has historically been considered in Gartners TEM rating documents, is increasingly being demanded, and is increasingly seen in larger COPS deals Mentions: Rivermine, Tangoe, Vodafone Global Enterprise, Symphony Services, IBM Global Technology Services, Accenture, Invoice Insight, ProfitLine, CSC, MDSL, AT&T, Telesoft, Avalon Global Solutions, Anatole, Ezwim, TNX, Avotus, HCL Technologies  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: December 2010 Prompted by the rapid growth of employee-owned devices, such as laptops and iPads, and significantly more capable smartphones, such as iPhones, Windows Phone 7 and Androids, organizations are becoming increasingly concerned about the potential for data loss and malware introduction from these devices. So far, the threat environment remains very low on these platforms, so anti-malware is not yet an essential on these platforms. However, the abilities to manage these devices, enforce native security functions (for example, passwords, encryption and remote wipe), and simplify ActiveSync integration are moving up the requirements list. McAfee, LANDesk and Check Point are vendors that are beginning to directly address this issue. Mobile device management and security is another domain that sits at the intersection between PC life cycle management (PCLM) tools and EPP suites and is another benefit of these solutions becoming more tightly integrated. Other improvements we detected in this years analysis were focused around improvements in management consoles and reporting and improvements in the breadth of platform coverage (for example, 64-bit Windows 7, SharePoint and Macintosh). Only a few vendors (McAfee and Trend Micro) have addressed the specific needs of virtualization; however, we see this capability increasing in importance to buyers. Mentions: Symantec, McAfee, Trend Micro, Sophos, Kaspersky Lab, Check Point Software Technologies, LANDesk, BigFix-IBM, Lumension Security, eEye Digital Security, SkyRecon Systems, Panda Security, Eset, CA Technologies, Microsoft, GFI Software  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: December 2010 In this research, we analyze the evolution of the static application security testing market, and evaluate its vendors according to their business and technology vision, as well as their ability to execute against that vision in their products and services. As attacks have become more financially motivated, and as organizations have improved the security of their network, desktop and server infrastructures, there has been a shift to application-level attacks. Static application security testing (SAST) is one of the technology markets aimed at securing applications. SAST should be considered a mandatory requirement for all IT organizations that develop or procure applications. Even though the market has not reached maturity, enterprises must adopt SAST technologies and processes because the need is strategic. SAST technology is maturing slowly: The SAST market only recently passed through the Trough of Disillusionment in Gartners "Hyper Cycle for Data and Application Security 2010." It will take more than five years for the market to fully mature and for the technology to be widely adopted, primarily because application security adoption requires not only technological advancements, but also changes in application development and maintenance processes, Addressing application security cannot be resolved simply with the purchase of a SAST solution or another application security technology, Chances in mind-set and to processes will also be needed, but these are more difficult to implement. Market consolidation continues, and the market now offters SAST technologies from large application development platform vendors, as well as point solutions from small, innovative startups.   Mentions: IBM, HP, Fortify Software, Veracode, Parasoft, Coverity, Klocwork, GrammaTech, Armonrize Technologies, Checkmarx   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: December 2010 The wide-area network optimization controller market is maturing rapidly, but remains dynamic, with a high level of innovation from vendors. Organizations looking to acquire WOC capabilities should identify their specific needs and conduct real-life trials before committing to any purchase. The WOC market is maturing rapidly, but it is still dynamic with a high level of vendor innovation. This has led to different vendors offering different combinations of features. So, before choosing a vendor, ensure that you understand the applications and services running on your network and the protocols they use. Also, conduct a detailed analysis of your network traffic to identify specific problems (for example, excessive latency, bandwidth oversubscription or lack of prioritization for certain types of traffic). Finally, insist on a real-life trial before committing to any purchase. Performance measurement and service-level agreement (SLA) reporting are other features that are well-aligned to WOCs and that vendors can add to increase value. At present, WOC capabilities are largely delivered by dedicated equipment, usually purchased by the user organization. As the market develops, we expect to see increasing deployment of managed WAN optimization services, increasing "openness" of WOC platforms to third-party applications, and some integration of WOC features into other network equipment, such as routers. Software-only "virtual" WOC implementations are also emerging.   Mentions: Bell Canada, Blue Coat, BT, Cisco, Citrix, EMC, Exchange, Exinda, F5, IBM, Ipanema Technologies, Juniper, Microsoft, NetQoS, NTT, Orange, Packeteer, Riverbed, Swisscom, System, Tata, T-Systems, Verizon   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: December 2010 Remote access is a fact of everyday life for IT-enabled employees, with increasing importance for high-speed wireless connections to the Internet. Remote access creates continuous security challenges that must be defended by authentication and encryption, which form the basis of virtual private network (VPN) products and services. The solution space for remote access VPNs includes many protocols, but the most significant are IPsec, a long-used protocol implemented as a Layer 3 tunnel; and Secure Sockets Layer (SSL), which can be used to establish Layer 7 application sessions, as well as Layer 3 tunnels. Secure Shell (SSH) is occasionally implemented in ways similar to SSL. SSL VPN products now use an updated protocol - Transport Layer Security (TLS) - that provides Advanced Encryption Standard (AES) encryption, but the "SSL" persists as the official label. Gartner ranks vendors in the SSL VPN Magic Quadrant (see Figure 1) based on performance for calendar year 2009 through the end of September 2010, and on client reviews received up to November 2010. The Magic Quadrant considers which vendors will be in frequent use and will influence technology directions through 2015, as well as which vendors are most visible among clients, generate the greatest number of requests for information and contract reviews, and account for the most new and ongoing installations in Gartners client base.   Mentions: Juniper Networks, Cisco, Citrix Systems, F5 Networks, SonicWALL, Array Networks, Microsoft, Check Point Software Technologies, AEP Networks, Sangfor Technologies, PortWise, NeoAccel, AppGate   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: December 2010 For buyers of meter data management software in the energy and utilities sector, we map vendors products offered in this emerging market. Gartner started covering the meter data management (MDM) market in 2007 with an initial vendor/product assessment of what was then an embryonic software market. An increased industry interest in advanced metering infrastructure (AMI) led to its faster adoption, and consequently, to the maturing of AMIs IT component, MDM. Consequently, in 2008, we started to use a more formal vendor assessment framework - the MarketScope - for this emerging market. The MDM market continued to mature rapidly in 2009 and 2010, driven predominantly by a significant level of capital investment in the U.S. utility sector through the U.S. government Smart Grid Investment Grant (SGIG) program. With MDM now in an adolescent phase, this year, we are using Gartners Magic Quadrant framework to position vendors in this increasingly important utility IT application market.   Mentions: Itron, eMeter, Oracle Utilities, Aclara, Ecologic Analytics, EnergyICT, OSIsoft, Goerlitz Group, Ferranti Computer Systems, Hansen Technologies   Free Download of Full Report   Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence

Report Date: December 2010 This study uses the IDC MarketScape vendor assessment model to evaluate the IT project portfolio management market. This research enables analysis of quantitative and qualitative characteristics to provide metrics and context for users evaluating solutions in this area and also to help analyze a vendors current comparative success in the marketplace and to anticipate vendor evolution. The main user focus areas for this market include enterprise IT PPM assessment and evaluation of emerging, flexible delivery models for SaaS and on demand as we did last year. As a result of trend analysis and observed user demand, IDC is adding two weighted views to our assessment this year (for a total of four views): IT financial management (ITFM), which encompasses excellent financial management and end-to-end costing capabilities via integration with the IT service catalog and service management to enable visibility and reporting into operational costs for software. We are also evaluating application life-cycle management (ALM) coordination and integration with IT PPM. With a rise in complex sourcing, we increasingly see the need for metrics and service-level agreements (SLAs) that incorporate visibility into areas such as testing, change management, and requirements solutions. Incorporation of automated tools used constantly (often daily) by development teams also increases the currency and relevancy of project data. This can facilitate evaluation of internal and external resources, while improving process adoption. In that context, adoption of agile processes also demands management to help coordinate consistency for what might otherwise be fractured agile sprints and initiatives. This study evaluates the principal vendors participating in the IT project portfolio management market. At a time of economic disruption, businesses require the capability to be able to effectively prioritize ever-declining resources. This is not an academic exercise. Companies must make appropriate IT decisions for their businesses in response to both the economy and compliance pressures or face failure. IDCs IT PPM evaluation is based on a comprehensive framework and a set of parameters to assess vendors relative to one another, to user demand and to market and competitive success for the short term and long term. Mentions: AtTask, PowerSteering, Innotas, Daptiv, Serena, BMC, SAP, IBM, Planisware, Microsoft, Oracle, CA Technologies, Planview, Compuware, HP, Troux Software, Rally Software, Atlassian, CollabNet, MKS, Gensight, Metier, Tenrox  Free Download of Full Report  Topics: Market Research, Competitive Intelligence, Competitive Strategy, Market Intelligence