Free Analyst Report Downloads

Report Date: August 2010 Forrester evaluated 11 leading business process management (BPM) suite vendors against 148 criteria reflecting the requirements of business process professionals running large-scale BPM programs. We found that Pegasystems and Appian lead the pack with the best overall combination of modeling, design, and development features for business and technical roles driving process improvement. IBM, Software AG, and Savvion are also Leaders with competitive products that offer industry-leading development environments and improved tools for business stakeholders. Additionally, Lombardi and Metastorm fall into the Leader category, with impressive collaborative process design environments and Web 2.0 features. Oracle, Global 360, HandySoft, and Fujitsu are Strong Performers with compelling products that have their own unique strengths   Mentions: Lombardi Software, IBM, Savvion, Progress Software, Chordiant, Pegasystems, IDS Scheer, Software AG, Agile Point, Appian, Bluespring Software, Handysoft, Intalio, K2, Singularity, Sword Ciboodle, Ultimus, Global 360, Oracle, Fujitsu, Metastorm, TIBCO, ActiveVOS, Cordys, inubit, Sterling ommerce, SAP, Sun Microsystems, Vitria Technology, Microsoft, Adobe, Autonomy, EMC, Hyland Software, Open Text, Perceptive Software   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Report Date: July 2010 Increasing industrialization, global delivery, automation and multisourcing characterize the infrastructure outsourcing market. As these trends shape how service providers deliver help desk outsourcing services, the help desk has moved away from being simply a tactical part of an organizations IT infrastructure. It has become much more instrumental in monitoring and guaranteeing the IT operational efficiency of an organization.This evolution requires client organizations to pay close attention to the strategic road maps, delivery methodologies and service portfolios of competing service providers in the market. The unique composition of multilingual Europe further complicates this evaluation and selection process. All leading providers are supporting the shift toward the creation of multilingual help desk hubs to address this complexity while reducing cost. This trend continues to gain strength, especially in light of the recent economic recession which has forced many organizations to accelerate their journey toward global delivery as a way to reduce cost. At the same time, providers have invested heavily to underpin their global delivery capabilities with a common set of tools, processes and delivery methodologies to avoid hindering service delivery quality. Today, providers competing for European help desk outsourcing business can rely on a vast amount of nearshore and offshore resources that are strategically positioned to address the needs of their key markets and clients. These key markets and clients require providers that can deliver help desk services in particular languages, demonstrate culturally compatible help desk services, help them reduce cost and risk, and provide access to IT skills. Beyond global delivery, many providers continue to focus on help desk solutions that aim to proactively reduce the number of calls hitting Level 1 of the help desk. Gartner defines these solutions as "shift left," because they strive to lower the overall cost needed to support end users by reducing the number of calls that escalate from Level 1 toward the more expensive Level 2 and 3, which then may require an engineer to intervene on-site (see Note 2). Providers usually enable shift-left solutions through self-help tools, automated solutions, remote infrastructure services (such as remote network management or remote server monitoring), or alternative contact methods, such as access to a Web portal with frequently asked questions or chat functions. However, they will need to move further toward a price-per-seat-with-SLAs model to release the potential of shift-left offers and support their adoption. Despite providers investments in automation and self-help solutions, help desk outsourcing remains a labor- intensive activity.Although differences in capabilities between providers exist, ITIL has become a "must have" component of the outsourcing market in Europe. Despite the overall focus on proactive service improvement and process excellence, many providers still need to focus more on root cause analysis to strengthen incident and problem management. This challenge appears even more complex when organizations multisource, which requires them to manage incidents across multiple providers. Mentions: Atos Origin, Capgemini, Cegedim, Computacenter, CSC, Dell, Fujitsu, Getronics, HCL Technologies, HP, IBM, Logica, Siemens, T-Systems, Tech Team, Tieto, Unisys  Free Download of Full Report  Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Market Share Analysis: Top 10 Consulting Providers’ Revenue, Growth and Market Share, Worldwide and Regional, 2009 Gartner Dataquest Research Note G00200370, Michael von Uechtritz, 30 April 2010, V2 RA3 05072011 This report is intended as a tool for service providers conducting a market scan of the top worldwide and regional consulting service providers and their performance. In 2009, all providers were challenged by shrinking consulting service markets. We examine and analyze the top 10 consulting service providers’ performance in revenue, growth and market share, both worldwide and regionally: North America, Europe, Asia/Pacific and Japan. Key Findings • The consulting market declined 9. Six of the top 10 worldwide service providers performed better than negative 9 in 2009. Of all 280 consulting service providers covered in “IT Services Market Metrics Worldwide Market Share: Database,” 138 outperformed (better than negative 9) the global market, of which 60 providers had positive revenue growth. • Some providers were able to capitalize from economies already recovering in late 2009 and increase their consulting service market share by selectively co-investing with buyers for innovative and growth-focused projects, or by taking advantage of investments by public-sector clients, representing 21, or $15 billion, of the worldwide consulting market. • In 2009, business-outcome-focused providers of consulting services with established business relationships were often successful in growing their market share better than the market average. Suppliers with a broad range of advisory services were attractive to buyers, for example, if they could provide assistance in mitigating financial risks of an underperforming complex business operation. • Many consulting service providers faced challenging 2009 market conditions. Those with attributes such as a pure IT focus, internal influences from other outsourcing, software or technology businesses, an unbalanced geographical revenue split, or huge dependencies on clients in a single vertical market often underperformed the market average revenue growth rate. Four of the 10 largest providers (IBM, Accenture, HP and Capgemini) and 141 of all 280 providers covered in the market share database underperformed the worldwide consulting market growth rate average of negative 9. 2 • Providers were hardest hit in 2009 by a decline of 14.9 in Europe. Consulting service market share concentration of the 10 largest providers in Europe increased from 35.9 in 2008 to 36.8 for 2009, or 0.9. For 2010, in the European region, further brand and client acquisitions are expected to result in growing market share concentration among the top 10 providers. Recommendations • As a business and IT consulting service business lea Mentions: Accenture, Adobe, CSC, Deloitte, Dimension, Fujitsu, Hitachi, HP, IBM, Keane, Logica, NEC, Oracle, SAP, Siemens  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

March 10, 2010 Market Overview: Managed Security Services by Khalid Kark for Security & Risk Professionals Making Leaders Successful Every Day For Security & Risk Professionals March 10, 2010 Market Overview: Managed Security Services look beyond cost Savings and 24x7 Support to Select an MSSP by Khalid Kark with Jonathan Penn, Robert Whiteley, and lindsey coit ExEcutivE SuMMaRy e managed security services market is growing at a healthy clip due to a con uence of several factors, most notably sta ng and skill pressures, an ever-evolving threat landscape, and an increasing compliance burden. As a result, not only are we seeing a signi cant change in the services o ered, but the demands from the customers are also changing and shaping some of those changes. It’s safe to assume that using a managed security services provider (MSSP) today is a lot more than just a cheap alternative to doing the same work in-house. MSSPs are not just managing devices; they also provide insightful analysis that can help with business decisions. tablE OF cOntEntS 2 The MSS Market Is Growing During The Economic Downturn Steady Growth and vendor consolidation Point to a Maturing Market changing Market Dynamics bring in new customers and Market Opportunities 5 Organizations Turn To MSSPs More For Competency Than For Cost changing business Expectations are Defining new Service Offerings 9 Managed Security Services Come In Different Flavors 11 Key Factors That Will Influence Your Decision today’s Decision criteria are Focused On tactical and Operational capabilities Future Decision criteria Will Focus On the value and Risk Management vendor Overview REcOMMEnDatiOnS 16 How To Choose The Right Managed Security Services Provider For You nOtES & RESOuRcES in developing this report, Forrester drew from a wealth of analyst experience, insight, and research through advisory and inquiry discussions with end users, vendors, and regulators across industry sectors. Related Research Documents “the Forrester Waveâ„¢: content Security Suites, Q2 2009” april 16, 2009 “case Study: Standard chartered bank uses an MSSP to Optimize its Security Monitoring” September 29, 2008 “the Forrester Waveâ„¢: Managed Security Services, Q4 2007” October 4, 2007 © 2010, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar, and Tot Mentions: Accenture, BT, CSC, Fujitsu, Getronics, Hewlett-Packard, HP, IBM, Logica, McAfee, Orange, RSA, Security, Symantec, Tata, Trustwave, T-Systems, VeriSign, Verizon, Virginia, Wipro  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

Business process analysis (BPA) tools are intended primarily for use by:· Business architects, who require robust solutions aligned with enterprise architecture· Business process (BP) architects, who redesign BPs at a conceptual level, regardless of whether there would be a business process management suite (BPMS) implementation· BP analysts, who redesign processes at a more detailed level, often using a BPMSBP analysts are also responsible for coordinating the implementation of the new processes as part of BPM projects, IT development projects and package purchase acquisitions. Although these roles are increasingly being performed by staff in end-user business units, many organizations still expect IT architects and analysts to perform these roles. As with the 2008 BPA tool Magic Quadrant, in 2009 we continued to focus on BP architects and analysts as the prototypical buyers of BPA tools.BPA tools also can be used by other roles in the organization (for example, lines-of-business owners, departmental heads and operations staff). This is part of the growing use of "BPA for the masses," embedding BPA into the everyday organization. We see this trend with increased use of automated and nonautomated "as-is" process discovery and cloud-based modeling to improve communication and collaboration. Technical, solution and information architects increasingly find value in BPA for modeling and simulating services and capabilities, increasingly seeking to better understand how BPs relate to and are designed and implemented in service-oriented architectures (SOAs).Organizations are also showing increased interest in having better integration across roles through the use of integrated or best-of-breed suites of tools that support modeling for BP, object-oriented and data/database analysis and design, as well as requirements management. For example, as a best practice, organizations are defining BPs, events and workflows in BPA tools, and are bringing this information into IT modeling tools and BPMSs, where more-detailed software and data service analyses, design and development occurs.   Mentions: Orbus Software, Ultimus, Fujitsu, BusinessGenetics, Casewise, iGrafx, IBM, IDS Scheer, Lombardi, Mega, Metastorm, Microsoft, Nimbus, QPR , Software, Salamander Technologies, Savvion, Sparx Systems, Tibco   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Even in a weak economy, midrange disk array revenue outshines other external controller-based disk storage segments. New product offerings incorporating advanced technology that reduce cost and improve utilization are helping some vendors gain share, but nonproduct attributes remain important. Sparked by technology innovation and the broad deployment of virtualized server infrastructures, the midrange disk array market produced better results in terms of vendor revenue and terabytes shipped than the other external controller-based disk storage segments. Despite a seriously weak global economy, midrange disk array vendor revenue declined only 3.7% over a 12-month period from July 2008 through June 2009, while high- end enterprise disk array vendor revenue dropped 11.3%.   Mentions: EMC, Dell, IBM, NetApp, Hitachi, HP, Sun, 3Par, NEC, Fujitsu, BlueArc, Xiotech, DataDirect, Pillar   Free Download of Full Report   Topics: Market Research, Competitive Analysis, Strategy, Planning

Report Date: Q4, 2009 In Forresters 60-criteria evaluation of Oracle services providers, we found that IBM and Accenture led the pack because of the overall breadth and depth of their Oracle services resources across applications and industries, and the breadth of services offered (implementation, maintenance and support, hosting). Deloitte proved its strength through its application expertise, an impressive track record with clients and awards, and its continued build out of low-cost delivery resources. Oracle Consulting scored high, driven by its leading technical expertise across the product suite, significant scale, and tight link to the product vendor. Offshore providers continue to build momentum in this market: providers like Infosys, TCS, and Wipro have strong all-around practices whereas Cognizant, HCL, and Genpact have targeted more specific areas (like Cognizants focus on PeopleSoft/Siebel and HCL/Genpacts strong focus on operational support for E-Business Suite in key industries). Providers with breadth of capabilities spanning implementation through to strong infrastructure (hosting) footprint also scored well, with providers like Capgemini, CSC, Fujitsu, and Logica providing strong all-around choices from implementation through to ongoing operational support. Mentions: Accenture, Capgemini, Cognizant, CSC, Deloitte, Fujitsu, Genpact, HCL, IBM, Infosys, Logica, Oracle, TCS, Wipro  Free Download of Full Report  Topics: Market Research, Competitive Analysis, Strategy, Market Intelligence

Magic Quadrant for Global Enterprise Notebook PCs Gartner RAS Core Research Note G00170675, Mikako Kitagawa, Stephen Kleynhans, Leslie Fiering, 9 October 2009, RA2 10252010 Unlike the general notebook market, in which price is often the main purchase criterion, the global enterprise notebook market requires image stability (consistent hardware configurations), appropriate life cycle services, security/management, global support and fast turnaround on warranty repairs. WHAT YOU NEED TO KNOW This Magic Quadrant is designed to assist global enterprise customers in selecting vendors that supply a large number of notebooks in multiple regions. The results of this analysis combine evaluations of the vendor attributes that matter most to large-enterprise customers when selecting notebook suppliers: product portfolio, global capability, financial health, service and support. Each vendor’s position is accurate for the factors included in this analysis, but we encourage notebook buyers not to use these results as the sole criterion in requests for proposals or selection processes. Instead, customers should assess their priorities and apply these while performing due diligence as part of the vendor evaluation process. It is not uncommon for customers with unique requirements to find that a lesser-known vendor is best-suited to meet their needs. The Magic Quadrant for Global Enterprise Notebook PCs (see Figure 1) is updated each year to reflect changes in market dynamics. We evaluate vendors’ positions based on (1) the quantitative parameters we obtain from vendors through a questionnaire response, (2) a qualitative analysis based on vendor interviews and a range of submitted case studies, and (3) subjective evaluations based on feedback from Gartner clients. These subjective evaluations are based on scores given by each of Gartner’s user-facing client computing analysts against a range of criteria. For our 2009 update, we have used the same evaluation process as in 2008, with the exception of adding the subsegment “green IT solutions” under the innovation segment. As the global economic downturn has affected many vendors’ financial condition, more consolidation will take place in the near term. The 2009 Magic Quadrant has more emphasis on vendors’ financials and sustainability in the market, compared with the 2008 Magic Quadrant. MAGIC QUADRANT Market Overview For large-enterprise customers, price is an important consideration but not usually the primary purchase criterion. Instead, the purchase decision process considers various criteria, including the ability to provide appropriate services and support globally. Working with notebook vendors that can meet these requirements helps reduce the total cost of notebook ownership. 2 Gartner regards global presence as a significant criterion for evaluating potential notebook suppliers. The leaders in this Magic Quadrant are all international vendor Mentions: Apple, Dell, Fujitsu, Good, HP, IBM, Lenovo, Magic, Siemens  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

Magic Quadrant for Global Enterprise Desktop PCs Gartner RAS Core Research Note G00170676, Mikako Kitagawa, Stephen Kleynhans, Leslie Fiering, 9 October 2009, RA3 10252010 Unlike the general desktop market, in which price is often the main purchase criterion, the global enterprise desktop market requires image stability (consistent hardware configurations), appropriate life cycle services, security/management and global support. WHAT YOU NEED TO KNOW This Magic Quadrant is designed to assist global enterprise customers in selecting vendors to supply a large number of desktop PCs in multiple regions. The results of this analysis combine evaluations of the vendor attributes that matter most to large-enterprise customers when selecting desktop PCs suppliers: product portfolio, global capability, financial health, service and support. Each vendor’s position is accurate for the factors included in this analysis, but we encourage desktop PC buyers not to use these results as the sole criterion in your requests for proposals or selection processes. Instead, customers should assess their priorities and apply these while performing due diligence as part of the vendor evaluation process. It is not uncommon for customers with unique requirements to find that a lesser-known vendor is best-suited to meet their needs. The Magic Quadrant for Global Enterprise Desktop PCs (see Figure 1) is updated each year to reflect changes in market dynamics. We evaluate vendors’ positions based on (1) the quantitative parameters we obtain from vendors through a questionnaire response, (2) a qualitative analysis based on vendor interviews and a range of submitted case studies and (3) subjective evaluations based on feedback from Gartner clients. These subjective evaluations are based on scores given by each of Gartner’s user-facing client computing analysts against a range of criteria. For our 2009 update, we have used the same evaluation process as in 2008, with the exception of adding the subsegment “green IT solutions” under the innovation segment. As the global economic downturn has affected many vendors’ financial condition, more consolidation will take place in the near term. The 2009 Magic Quadrant has more emphasis on vendors’ financials and sustainability in the market, compared with the 2008 Magic Quadrant. MAGIC QUADRANT Market Overview For large-enterprise customers, price is an important consideration but not usually the primary purchase criterion. Instead, the purchase decision process considers various criteria, including the ability to provide appropriate services and support globally. Working with desktop PC vendors that can meet these requirements helps reduce the total cost of desktop PC ownership. 2 Gartner regards global presence and the ability to provide stable hardware configurations during an extended period of time as significant criteria for evaluating potential desktop PC suppliers. Mentions: Apple, Dell, Fujitsu, Good, HP, IBM, Lenovo, Magic, Siemens  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

Magic Quadrant for Blade Servers Gartner RAS Core Research Note G00170419, Andrew Butler, George J. Weiss, 6 October 2009, RA14 10122010 This new blade server Magic Quadrant focuses on a market that is outgrowing that of all other server form factors. Most vendors are now investing in the market, and many Gartner clients are standardizing on this technology for their data center deployments. WHAT YOU NEED TO KNOW Blades represent an important stage in the evolution of servers as separate, discrete platforms give way to modular designs and the boundaries between servers, storage and networking become increasingly porous. Due to their modular nature, blades offer compelling operational benefits, such as improved cabling, rapid hardware provisioning, high compute density and increasing management automation. But blades deliver few, if any, application benefits compared with their rack- and tower-based peers, and the market lacks vendor interoperability standards. Blades are not the only choice for modular deployment, but they represent a much greater lock-in effect than regular rack servers impose, and return on investment (ROI) calculations need to be more stringently applied. Users should match their blade needs and investment objectives carefully to vendor portfolios, product life cycles and vendor strategies for modular architectures as a whole. MAGIC QUADRANT Market Overview The blade server market is not new, and is rapidly evolving with a gradual transition toward data center fabrics that will drive the market toward more-porous barriers between compute, storage and networking technology. Blades are not an essential part of this technology convergence, but the modular nature of blades makes them a natural fit for the trend. Market Definition/Description A blade server is a modular device that fits, together with other blades (which may not all be servers), into a custom-designed chassis to create a fully functioning system. The chassis provides power and cooling provisioning to all blades, plus various common management functions. Via the back-plane, blades can also provide connectivity from server to server, or from server to storage or the network, but network and storage input/output (I/O) can also be directly routed to the blades. Blade servers can have onboard storage or be completely diskless, with operating system booting done from the storage area network (SAN). Most blade chassis are designed for blades to be vertically mounted, but this is not essential and there are exceptions. Blades can, in theory, have any number of processors from any processor type, although it is normal for blade servers to be low-end devices with no more than four processors. It is normal for blades with higher complements of processors or 2 storage to be wider, so that two or more chassis slots are consumed. Such blades are sometimes known using terminology like “bricks.” Blade chassis capacity can v Mentions: Cisco, Dell, Fujitsu, Hitachi, HP, IBM, Intel, Magic, NEC, Oracle, SGI, Sun, System, test  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

Research Publication Date: 24 September 2009 ID Number: G00170610 Magic Quadrant for Enterprise Application Servers Yefim V. Natis, Massimo Pezzini, Kimihiko Iijima Foundational EAS technology is evolving to meet the challenges of constant innovation in business software. Service-oriented architecture, extreme transaction processing, cloud computing, metadata encoding of business logic, open source and event-driven architecture are the key drivers of change. © 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice. WHAT YOU NEED TO KNOW An application server is system software that acts as a container for applications business logic. It is a form of middleware — or, more specifically, platform middleware. The key function of an application server is to host application software modules developed using the application servers prescribed programming model. The programming models — such as Java Platform, Enterprise Edition (Java EE); Spring Framework, Microsoft .NET Framework, or Common Object Request Broker Architecture (CORBA) — are used by programmers as frameworks, extending to the basics of the supported programming languages. Some application server programming models are bound into a single language (Java EE), whereas others (.NET Framework and CORBA) enable the use of multiple languages. Some programming models are offered via declarative (graphical) design tools and are encoded for execution or code generation as metadata. Other programming models are offered as libraries of application programming interfaces (APIs) and are compiled into runtime executable modules. An application server product provides the tools for the developer to encode the application business logic and tools for runtime to interpret and execute the encoded application. At runtime, the application servers manage the optimization of system resources (such as memory and threads) and the connectivity of the application to external resources (including database management systems [DBMSs], networks and other applications). They also provide quality of service (QoS) s Mentions: Amazon, Apache, BEA, BPM, CAPS, Cisco, Eclipse, Fujitsu, Google, Hitachi, Hyperic, IBM, IMS, JBoss, Jonas, Kodak, Magic, Microsoft, Moreover, Motorola, MySQL, NEC, Nokia, Oracle, PHP, Portal, Progress, Rackspace, Red Hat, RIA, salesforce, SAP, Scala, Siemens, Sun, Sybase, System, test, Tibco, Visual  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

Magic Quadrant for User Provisioning Gartner RAS Core Research Note G00171056, Perry Carpenter, Earl Perkins, 6 September 2009, RA4 10152010 User provisioning delivers the ability to manage identities across systems, applications and resources. Economic conditions stress efficiency as the main driver, but compliance remains crucial. Identity and access management intelligence and role life cycle management are increasingly top of mind. WHAT YOU NEED TO KNOW User-provisioning solutions are maturing in function and capability. The provisioning market continues to consolidate, and boundaries between identity and access management (IAM) companion products are blurring. Core provisioning functionality (i.e., workflow engines, approval processes, password management and “standard” connector sets) is similar across most vendors. Provisioning vendors seek to find relevant means of differentiating their product sets from competitors through features such as: • Role life cycle management • More and better workflow options to enable business process management (BPM) and general governance, risk and compliance (GRC) needs • Improved IAM intelligence (i.e., audit, analytics, monitoring, reporting) • Better integration with security information and event management (SIEM), data loss prevention (DLP), and IT GRC management (GRCM) tools Large-scale user-provisioning projects remain complex initiatives, and require experienced integrators and skilled project management on the part of the enterprise. With relative functional parity evident in the software, most provisioning implementations succeed or fail based on these integrators, and on the relationship between customers and vendors. Success rates for complex and/or major user-provisioning initiatives are improving, but still plagued by first-generation “horror stories” and poorly integrated replacements. Customers should consider key differentiators when selecting user-provisioning solutions that include, but are not limited to: 2 • Price, including flexibility of pricing for deployment, maintenance and support programs • Global scope, depth, availability, and extent of partnerships with consultants and system integrators to deliver the solution • Consulting and integrator performance, which remains vital to success • Delivery time of projects that match the business plan • The ability to deliver subsidiary services that are not available in the core product through: • Integrating component IAM features (e.g., common user experience, reporting) • Custom development • Augmentation via partnerships or adjacent products or capabilities (for example, role life cycle management, entitlement management, federated provisioning or IAM intelligence) • The level and extent of experience of Mentions: Accenture, Acquire, ACS, Approva, Atos, Avatier, Aveksa, BEA, Beta Systems, BMC, CA, California, Centrify, Citrix, Clarity, CompuCom Systems, Courion, CSC, Dell, Deloitte, Eclipse, EDS, Eurekify, Evidian, Fischer, Fujitsu, Good, Hitachi, HP, IBM, Imanami, Imprivata, Innovative, Insight, KPMG, Logica, Magic, Microsoft, Novell, Omada, Oracle, Persistent, PricewaterhouseCoopers, Proginet, RSA, SAM, SAP, Security, Sentillion, Service Management, Siemens, Sun, System, TCS, test, T-Systems, Vaau, Wipro  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

��Making Leaders Successful Every Day August 10, 2009 The Forrester WaveMT: SAP Implementation Providers, Q3 2009 by Liz Herbert for Sourcing & Vendor Management Professionals ��� 2009, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester�, Technographics�, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. To purchase reprints of this document, please email clientsupport@forrester.com. For additional information, go to www.forrester.com. For Sourcing & Vendor Management Professionals Includes a Forrester WaveMT ExEcuTIVE SuMMAry In Forresters 60-criteria evaluation of SAP implementation providers, we found that Accenture and IBM led the pack because of the breadth and depth of their SAP implementation capabilities. Both of these firms are strong across a wide range of industries, all aspects of the implementation life cycle, and widespread geographies. Capgemini and Deloitte remain strong choices as well -- and both of these firms continue to build out their global delivery capabilities to remain cost-competitive. HCL has notably strengthened its SAP practice through its acquisition of Axon in 2008, which significantly added to its consulting and implementation expertise. Offshore pure-plays like Infosys, TCS, and Wipro remain strong alternatives in this market. Firms with a significant specialized focus, such as those attending to the "run" aspect of SAP like CSC, HP-EDS, and Fujitsu; European-centric firms like Logica, Siemens IT Solutions and Services, and T-Systems; and nearshore providers Neoris and Softtek are also strong choices for more niche client needs. TAbLE oF conTEnTS Strong Business Cases And High ROI Matter More Than Ever In SAP Projects Estimation Tools, risk reduction, And Predictability Are Key To Achieving roI buyers Seek breadth of Services From consulting Through To Support And Hosting SAP Implementation Providers Evaluation Overview Evaluation Spans Industry Skill, Functional and Geographic breadth, And range of Services Leading SAP Implementers bring cross-Industry Expertise And broad Geographic reach SAP Implementation Services Options Vary By Geography And Breadth Of Needs Vendor Profiles Leaders Strong Performers Supplemental Material noTES & rESourcES Forrester surveyed the following 18 SAP services providers: Accenture, capgemini, computer Sciences corporation (cSc), cognizant, Deloitte, Fujitsu, HcL Axon, HP-EDS, IbM, Infosys, L&T Infotech, Logica, neoris, Siemens IT Solutions and Services, Softtek, T-Systems, TcS, and Wipro. We also interviewed approximately 60 provider- supplied client references. Related Research Documents "best Practices For Mentions: Accenture, Cognizant, CSC, Deloitte, EDS, Estimation, Fujitsu, HCL, HP, IBM, Implementation Services, Infosys, Logica, Portal, SAP, Siemens, TCS, T-Systems, Wipro  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

Making Leaders Successful Every Day June 30, 2009 The Forrester Wave"!: Enterprise Database Management Systems, Q2 2009 by Noel Yuhanna for Application Development & Program Management Professionals � 2009, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester�, Technographics�, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. To purchase reprints of this document, please email clientsupport@forrester.com. For additional information, go to www.forrester.com. For Application Development & Program Management Professionals Includes a Forrester Wave"! ExEcuTivE SuMMArY In Forrester s 153-criteria evaluation of enterprise open source and closed source database management systems (DBMSes), we found that Oracle, IBM, Microsoft, and Sybase lead the pack because each offers mature, high-performance, scalable, secure, and flexible solutions. It was no surprise to see Oracle dominating in most of the features and functionality such as performance, availability, security, and administration. IBM DB2 for Linux, UNIX, and Windows showed strong support for application and data integration, performance, scalability, and administration, while Microsoft has impressive capabilities for database programmability, application development, administration, and security. Sybase Adaptive Server Enterprise continues to show improvement in its product, offering good support for availability, performance, and administration. IBM Informix Dynamic Server, MySQL, and Ingres came out as Strong Performers, following very closely on the heels of the Leaders and offering very respectable alternatives and a multitude of choices for application developers and architects. PostgreSQL lacks the Leaders breadth of features but is a reputable Contender for some use cases. TAblE oF coNTENTS The DBMS Market Is Mature Database Evaluation Overview Large DBMS Vendors Continue Their Dominance Vendor Profiles Supplemental Material NoTES & rESourcES Forrester interviewed 21 vendor and user companies, including ibM, ingres, Microsoft, oracle, PostgreSQl, Sun Microsystems, and Sybase. Related Research Documents TPc benchmarks Don t Matter Anymore March 6, 2009 The Forrester Wave"!: Enterprise Data Warehousing Platforms, Q1 2009 February 6, 2009 June 30, 2009 The Forrester Wave"!: Enterprise Database Management Systems, Q2 2009 oracle, ibM, And Microsoft lead, With Sybase Following closely; ingres Tops open Source Databases in current offering by Noel Yuhanna with Mike Gilpin and David D Silva 2 3 6 8 12 � 2009, Forrester research, inc. reproduction ProhibitedJune 30, 2009 The Forrester Wave"!: Enterprise Database Management Mentions: CA, David, EnterpriseDB, Fujitsu, Greenplum, IBM, Ingres, Microsoft, MySQL, Netezza, Oracle, PostgreSQL, Progress, SAP, Siebel, Sun, Sybase, Teradata  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

Magic Quadrant for Storage Resource Management and SAN Management Software Gartner RAS Core Research Note G00168258, Valdis Filks, Robert E. Passmore, 22 June 2009 RA1 06232010 SRM and storage area network tools enable customers to manage their shared-storage environments. They’ve become fully featured, integrated and user-friendly products. Vendors offer holistic to specialist solutions to customers with a broad range of maturity levels and requirements. WHAT YOU NEED TO KNOW Storage resource management (SRM) tools are used to improve the cost-effectiveness of storage hardware and operational processes. This has remained a fundamental value proposition from SRM vendors since Gartner started tracking the SRM market. Combined with the continuous growth in customer demand for storage capacity and the additional operational costs of storage management, the requirement for SRM tools has grown. SRM tools are mandatory for the effective management of shared-storage environments; however, the breadth of features, ease of use of SRM tools and product integration within the suites has improved. Implementation times and support overheads have been reduced by agentless offerings. Niche vendors maintain their value by offering solutions for functions not addressed by general-purpose products and by providing lower-cost alternatives, when only a portion of the SRM functionality is required. Gartner believes that the SRM market will segment into two product categories that mirror customer maturity, installed storage capacity and complexity. The first will consist of between three and five major SRM vendors that will have holistic and comprehensive SRM products used in large, mature storage-heterogeneous enterprises. The second will consist of three or four specialist SRM vendors offering fundamental SRM facilities to monitor use, performance and performance capacity planning for small to midsize enterprise customers. Since the last Magic Quadrant, the major vendors — CA, EMC, HP, Hitachi Data Systems, IBM, NetApp and Symantec — have integrated their diverse modules into SRM suites that now have a consistent look and feel within their solutions. All have significantly improved functionality through service packs or point releases. The specialist vendors are outlined as follows: • For storage area network (SAN) management, Brocade is the sole remaining pure-play vendor and does not attempt to offer SRM functions outside of the SAN. • Other niche vendors (e.g., Northern Parklife and NTP Software) focus on capacity planning, file blocking and management on Microsoft Windows and network-attached storage (NAS) filers using the Common Internet File System (CIFS) and Network File System (NFS) protocols. 2 • Aptare and Quest concentrate on the core storage management features of providing storage management dashboards, capacity planning, storage reclamation Mentions: Brocade, CA, Dell, EMC, error, Exchange, Fujitsu, Glasshouse, Hitachi, HP, IBM, Insight, LSI, Microsoft, NetApp, Novell, Onaro, Oracle, Quantum, SAP, SRM, Sun, Symantec, System  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

Making Leaders Successful Every Day May 28, 2009 | Updated: June 2, 2009 The Forrester Wave"!: Blade Server Systems, Q2 2009 by James Staten for IT Infrastructure & Operations Professionals � 2009, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester�, Technographics�, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. To purchase reprints of this document, please email clientsupport@forrester.com. For additional information, go to www.forrester.com. For IT Infrastructure & Operations Professionals Includes a Forrester Wave"! ExEcUTIvE SUMMary In Forrester s 44-criteria evaluation of blade server system vendors, we found that HP and IBM lead the pack because of the maturity and breadth of their offerings. Dell is a Leader as well that debuted a greatly improved new chassis in 2008 and is building out a powerful suite of management software with its strategic partners. Sun Microsystems is another Leader, and its offering is the most unique, providing more-flexible network input/output (I/O) configuration and the most blades accommodating high memory configurations. Fujitsu s blade solution is a strong contender due to an emphasis on beefy configurations, myriad internal storage options, and a comprehensive set of free configuration, installation, and setup services. While HP appears as the clear Leader in the default weightings, other vendors are just as distinguished when alternative use cases are depicted by adjusting scoring weightings as shown in the second scenario this report presents. All blade systems provide customers with a highly optimized server solution that is much easier to manage than standalone rack servers; blade systems eliminate many components and cables and deliver significantly better power efficiency. Blades are an ideal match to server virtualization, as they maximize the IT consolidation and flexibility benefits of this technology. There s no bad choice among these competitors. TaBlE OF cOnTEnTS Blade Servers Drive Infrastructure Efficiency Blade System Specialization Drives Optimization For Key Customer Segments But Doesn t Specialization Lead To Customer Lock-In? For Most Enterprises, The General-Purpose Blade Systems Fit Best Blade Server Systems Evaluation Overview All Systems Evaluated Are Strong Offerings Each Vendor s Solution Is A Leader Depending On Your Unique Needs Alternate Use Cases Shuffle The Rankings Vendor Profiles Supplemental Material nOTES & rESOUrcES Forrester conducted lab-based evaluations from October through December 2008 and interviewed 24 vendor and user companies including Dell, Fujitsu, HP, IBM, and Sun Microsystems. Related Research Docu Mentions: Aspen, Aspen Systems, Brocade, Cisco, Dell, do not use, Forum, Fujitsu, HP, IBM, Insight, Intel, Magma, MSN, Nortel, PCI, SGI, Siemens, Sun, System, Texas  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence

April 6, 2009 The Forrester Waveâ„¢: Global IT Infrastructure Outsourcing, Q1 2009 by Paul Roehrig, Ph.D. for Sourcing & Vendor Management Professionals Making Leaders Successful Every Day For Sourcing & Vendor Management Professionals Includes a Forrester Waveâ„¢ April 6, 2009 The Forrester Waveâ„¢: Global IT Infrastructure Outsourcing, Q1 2009 IbM, Wipro, And HP lead, but Overall Maturity And Quality Are High by Paul Roehrig, Ph.D. with Andrew Parker and Antonin Shanahan ExEcuTIVE SuMMARy Forrester evaluated leading global IT infrastructure outsourcing service providers across 31 criteria — including an additional 25-item reference client survey — and found that IBM and the combined HP/ EDS rm both stand out from the rest in their current o erings for clients. India-based giant Wipro had among the best overall scores based on a sound current o ering, good market presence, and an excellent strategy for the infrastructure space. Not surprisingly, the Leaders also included Accenture and Capgemini, both of which have a solid legacy foundation of consulting and technical capability. Although dwarfed in size by the legacy global service provider rms, India-centric rms — including Cognizant, HCL Technologies, Infosys, and TCS — also landed among the Leaders by showing good delivery capability and generally strong forward-looking strategies for the global infrastructure services business. TAblE OF cOnTEnTS 2 Infrastructure Service Clients Seek Cost Savings And Higher Productivity The Global Economic crisis Is Shaping IT Infrastructure Sourcing Decisions 3 Global IT Infrastructure Outsourcing Evaluation Overview Evaluation criteria Focus On Provider Strengths And Differentiation All Providers Evaluated Have A Strong Market Presence Does Size Matter? comparing Smaller Providers Against Huge Services Firms 9 Traditional Powerhouses IBM And HP Are Joined By Wipro At The Top Of The Pack 12 Service Provider Profiles leaders Align To business Requirements And Strengthen Service Delivery Strong Performers Show Delivery Excellence but need Stronger Strategic Direction Supplemental Material nOTES & RESOuRcES Forrester conducted services evaluations in Q4 2008 and assessed 15 top provider firms: Accenture, capgemini, cognizant, cSc, Fujitsu, Hcl Technologies, HP (including EDS), IbM, Infosys, logica, Siemens IT Solutions and Services, TcS, T-Systems, unisys, and Wipro. Related Research Documents “new Market Pressures Will Drive next- Generation IT Services Outsourcing” October 9, 2008 “The Forrester Waveâ„¢: Global IT Infrastructure Outsourcing, Q2 2007” June 14, 2007 “Stay Focused On your Strategic Outsourcing Objectives — Even As Economic Pressures Mount” M Mentions: Accenture, Amazon, Cognizant, CSC, EDS, EMC, Fujitsu, Google, HCL, HP, IBM, Infosys, Logica, Oracle, SAP, Siemens, Sun, SunGard, TCS, T-Systems, Unisys, Wipro, Xerox  Free Download of Full Report  Topics: Competitive Analysis, Market Research, Competitive Strategy, Market Intelligence