Free Analyst Report Downloads

These are just a few of the over 4,000+ Analyst Reports that have been automatically collected by Document Radar. For access to all of these reports, plus your competitors' documents, and other market research, sign up for Document Radar.

Search Report Index

< Go Back

Gartner Magic Quadrant for Telecom Expense Management - December 2010

Report Date: December 2010 Although much adoption continues to occur in the managed-services space, Gartner believes the market will reward providers that offer value beyond traditional TEM by bundling these services within larger communications outsourcing and professional services (COPS) agreements. Some vendors - AT&T and Vodafone, for example - are willing to assume ownership of customers assets and transfer service contract ownership, so that the vendor becomes the customer of record (a process of contract novation). The market for TEM services still depends mostly on selectively sourced initiatives. However, broader value, compared with what has historically been considered in Gartners TEM rating documents, is increasingly being demanded, and is increasingly seen in larger COPS deals

Mentions: Rivermine, Tangoe, Vodafone Global Enterprise, Symphony Services, IBM Global Technology Services, Accenture, Invoice Insight, ProfitLine, CSC, MDSL, AT&T, Telesoft, Avalon Global Solutions, Anatole, Ezwim, TNX, Avotus, HCL Technologies